Customer Success Executive - Healthcare AI (Remote)

Role Overview

We are looking for a dedicated Customer Success Executive with substantial experience in health systems to ensure that our clients realize measurable benefits from our AI-enabled healthcare solutions.

Key Responsibilities

• Develop and maintain strong partnerships with healthcare professionals and leadership teams.
• Lead product implementations tailored to nursing workflows.
• Train healthcare teams to encourage wide adoption and successful use of our products.
• Manage client relationships effectively and gather feedback alongside internal teams.
• Set and track success metrics to gauge impact and client satisfaction.
• Conduct onsite visits for support and training as necessary.
• Collaborate closely with nursing leadership to share best practices and innovations.
• Represent the company by presenting on AI’s role in nursing at industry conferences and webinars.

Qualifications

• At least five years of experience in health systems.
• Demonstrated skills in customer success, account management, or project management.
• Proven ability to forge relationships across various organizational levels.
• In-depth knowledge of clinical workflows and healthcare regulatory requirements.
• Experience collaborating with multidisciplinary teams in dynamic settings.
• Strong project management skills.

Preferred Qualifications

• Familiarity with AI technology and its adoption in healthcare.
• Understanding of healthcare workflows and compliance standards.
• Current Registered Nurse (RN) license is advantageous.