Customer Success Associate (Part Time)

About Lauft

Lauft is a property technology company dedicated to creating a highly personalized home-search experience tailored for modern buyers. Our goal is to enable users to discover homes they truly love through an intuitive, swipe-driven interface that adapts to their preferences in real time. Utilizing proprietary technologies such as Lauft Vision and LauftQ, our platform learns from every user's behavior to offer home recommendations that align perfectly with their distinct style, needs, and lifestyle.

Position Overview

We are looking for a personable, well-organized Customer Success Associate to join our team, focusing on onboarding new real estate agent customers and delivering outstanding daily support. This position is ideal for individuals who take pleasure in helping others succeed, communicate clearly, and can foster positive initial experiences while ensuring prompt and helpful service.

Key Responsibilities

• Conduct virtual onboarding sessions lasting approximately 30 minutes with new agent partners.
• Provide guidance on platform navigation and respond to product-related queries.
• Manage customer support tickets via email and chat promptly and professionally.
• Diagnose common problems and escalate technical issues or product feedback to relevant teams.
• Follow up with newly onboarded customers to confirm their successful adaptation.
• Keep meticulous records of customer interactions and requests.
• Contribute to enhancing onboarding resources, documentation, and internal support workflows.
• Deliver a welcoming and quality customer experience representative of the Lauft brand.

Required Qualifications

• At least two years' experience in customer-facing roles such as customer support, success, account management, or hospitality.
• Excellent verbal and written communication capabilities.
• Strong organizational aptitude with attention to detail.
• Ability to learn new software tools quickly and explain technical concepts effectively.
• Empathy, patience, and a solutions-driven mindset.
• Self-starter who can work independently.
• Must reside in the United States and be available during U.S. business hours.
• Experience with SaaS customer service is advantageous but not mandatory.

Compensation and Benefits

• This is a part-time position offering 20 hours weekly.
• Fully remote work setup.
• Hourly pay of $32.
• Eligibility for stock options as part of the company's employee equity program.
• Potential growth into a full-time Customer Success role as the company expands.