Customer Success Account Manager

Overview

Microsoft's Customer Experience & Success (CE&S) team, employing over 17,000 people globally, is dedicated to helping customers unlock business value through Microsoft’s innovative products and services. This role centers on supporting Singapore's public sector clients by acting as the strategic coordinator to ensure the right resources are engaged at the right moments to facilitate customer success.

The Customer Success Account Manager (CSAM) fosters strong partnerships with strategic enterprise customers, leveraging deep cloud technology and IT service management expertise. By championing customers' transformative cloud initiatives, the CSAM plays a critical role in accelerating business outcomes and enhancing value realization across Microsoft’s Digital Cloud platforms.

This position offers an excellent opportunity for career advancement, deepening business insights, and honing consultative skills. While primarily office-based, it provides flexibility with up to 30% remote work, emphasizing significant client engagement onsite.

Key Responsibilities

• Maintain and nurture foundational relationships with key customer stakeholders and technical teams to ensure effective solution delivery and account health.
• Collaborate with account teams and senior leaders to align customer objectives with Microsoft's portfolio and develop actionable Customer Success Plans linked to broader account priorities.
• Support program planning, conduct customer-facing reviews, and prioritize engagements to meet defined customer outcomes and account goals.
• Proactively initiate conversations aligning Microsoft technologies and services with customer goals to maximize value.
• Monitor product adoption and consumption milestones, identifying opportunities to enhance usage and mitigate retention risks.

Qualifications

• Bachelor's degree in Business, Sociology, Psychology, Computer Science or a related discipline with at least 7 years' relevant experience; or a Master's degree in these fields with a minimum of 3 years' experience; or equivalent practical experience.
• Minimum of 3 years’ experience in the public sector (government, healthcare, public safety, defense).
• Relevant certifications from Microsoft or competitors such as AWS (e.g., Azure, Microsoft 365), and Prosci or equivalent certification.

Additional Information

The position remains open for at least 5 days and will continue to accept applications until filled.

Microsoft is committed to equal employment opportunity regardless of age, ancestry, citizenship, color, gender identity, disability, veteran status, ethnicity, religion, sexual orientation, or any other characteristic protected by local laws. Reasonable accommodations during the application process are available upon request.