Customer Service Specialist (Urdu)

Role overview

The Customer Experience Representative will be the main contact for customers and will help shape a smooth, positive journey across every interaction. The position is centered on understanding customer expectations, addressing questions and concerns quickly, strengthening satisfaction, and supporting a consistent service experience. You will work closely with internal teams to solve issues and help improve overall service quality. Strong spoken and written fluency in both Urdu and English is required to support a varied customer base effectively.

Responsibilities

• Respond to customer questions, requests, and feedback across phone, email, chat, social channels, and face-to-face interactions.
• Resolve complaints and service issues in a prompt, courteous, and professional manner.
• Keep accurate records of customer conversations and complete follow-ups when required.
• Coordinate with internal teams to improve workflows and enhance customer experience results.
• Spot repeated customer concerns and share ideas that can help improve service delivery.
• Assist with customer satisfaction and retention efforts.
• Work in line with company policies, service standards, and quality expectations.
• Help prepare reports and track customer satisfaction and service performance indicators.

Requirements

• Educational background is open, or you may have relevant experience in customer service, customer experience, or a related function.
• Excellent verbal and written communication abilities.
• Good interpersonal skills and a strong problem-solving approach.
• High attention to detail and the ability to stay organized.
• Comfortable handling pressure and managing several tasks at the same time.
• Ability to communicate in Arabic, English, and Urdu.

Skills & competencies

• Customer communication
• Conflict resolution
• Time management
• Team collaboration
• Customer service operations
• Issue tracking
• Attention to detail
• Adaptability

Additional information

This is a full-time, onsite position based in Jiddah, Makkah, Saudi Arabia.

No salary or stipend was specified for this role.

No application deadline, start date, duration, or vacancy count was provided in the source information.