Customer Service Specialist I - Inbound - Home Office

About the Role

This position is for a Customer Service Specialist I role, focusing on inbound calls, operating from São Paulo with a home office setup. The job offers a monthly gross salary of R$1828 and is under a full-time CLT employment contract.

As a Customer Service Specialist with our client, you will provide post-sales support by handling tickets and assisting customers with a high standard of service characterized by courtesy, empathy, confidence, assertiveness, and solution-oriented communication.

Key Responsibilities

• Maintain and manage a portfolio of customers in post-sales.
• Identify opportunities for new business development.
• Explain product details including pricing, deadlines, and terms.
• Provide guidance on product specifications.
• Address complaints, answer questions regarding financial matters, payment, and delays.

Requirements

• Proficiency in MS Office, particularly Excel.
• Ability to multitask effectively.
• Strong verbal and written communication skills.
• Teamwork capability.
• Analytical mindset.
• Comfortable with digital tools and typing.
• Adaptability to fast-changing environments.

Work Conditions and Perks

• Salary: R$1,828 per month (gross).
• Work schedule: 6 days on, 1 day off; hours from 14:00 to 20:20.
• Completely remote work-from-home arrangement.
• Support for professional growth and career progression.
• Inclusive company culture committed to social responsibility.
• Global team of learning-driven individuals aligned with company values.
• Benefits package includes transportation voucher, food allowance (R$250 via food card or meal voucher), medical and dental plans, life insurance, childcare and education assistance, partnerships with TotalPass, Sesc, and universities, plus an employee assistance program.

Additional Information

This opportunity includes initial and continuous training, online engagement, and access to over 1000 free courses to support your career development. The company values innate qualities such as predisposition and empathy towards customer assistance. The specialist will report directly to the department supervisor and contribute significantly to enhancing customer experience and team success.

About the Company

Founded in 1982, this employer specializes in creating engaging and profitable consumer experiences by integrating human talent and technology. The firm serves many renowned international companies, communicating daily with customers through phone, SMS, chat, and video. As an equal opportunity employer, the company upholds diversity and inclusion principles, ensuring all employees feel valued and comfortable being their authentic selves.