Customer Service Specialist

About the Role

DSV, a leading global transport and logistics network, is expanding and seeking dedicated talent to join their team in Cork, Ireland as a Customer Service Specialist. This full-time position involves working onsite 37.5 hours per week, Monday to Friday, with a competitive salary of €42,000 annually. The role focuses on ensuring smooth shipment operations by acting as the crucial link between customers, carriers, and operations teams.

Key Responsibilities

• Deliver excellent customer service with clear and proactive communication.
• Develop and maintain strong working relationships with customers, carriers, and internal teams.
• Serve as the primary contact point between customers and operations.
• Own shipment issues and resolve them promptly.
• Manage escalation processes between customers and carriers effectively.
• Handle urgent and out-of-hours problems professionally when required.
• Arrange booking of shipments and coordinate collections.
• Monitor shipment status to ensure transparency and full visibility.
• Respond efficiently to daily freight inquiries.
• Support logistics aspects of new product launches.
• Review freight invoices and rectify any discrepancies.
• Maintain accurate reporting and provide regular operational updates.
• Identify opportunities for cost savings and process enhancements.
• Keep standard operating procedures (SOPs) and work instructions current.
• Comply with training requirements and regulatory standards.
• Participate actively in operational meetings and support alignment between different teams and leadership.
• Engage visibly with daily operations onsite.

Candidate Profile

• Professional experience in logistics, freight forwarding, or transport operations.
• Strong understanding of shipment processes across air, sea, or road transportation.
• Excellent communication skills and the ability to manage multiple stakeholders.
• Capable of maintaining composure and organization in fast-paced environments.
• Confident in issue resolution and decision-making.
• Meticulous attention to detail, especially regarding data and cost management.
• Proactive mindset with a strong sense of ownership and problem-solving capabilities.

Employee Benefits

• Competitive salary package within a large, successful company operating in over 90 countries with 160,000 employees.
• Enhanced annual leave starting from employment and increasing with length of service.
• Opportunity to participate in a salary sacrifice cycle scheme.
• Access to employee counselling services focusing on physical and mental well-being.
• Company pension plan including life cover and critical illness benefits for members.

Additional Information

Applicants successful for employment will undergo right-to-work verification and, depending on location, up to five years of referencing and background checks. Recruitment agency applications are not accepted unless previously engaged by DSV regarding the role. DSV prides itself on fostering a collaborative and inclusive workplace that embraces diversity and respects individual dignity and rights. The company emphasizes innovation, accountability, and career growth opportunities for its employees.