Customer Service Representative - Rental & Leasing at Hertz, Al-Futtaim

About Al-Futtaim Group

Founded in the 1930s as a trading firm, Al-Futtaim Group has evolved into a highly diversified and forward-thinking privately owned regional enterprise based in Dubai, UAE. The group operates through five major divisions: automotive, financial services, real estate, retail, and healthcare. With a workforce exceeding 35,000 across more than 20 countries spanning the Middle East, Asia, and Africa, Al-Futtaim partners with over 200 world-leading and innovative brands. The company’s entrepreneurial mindset and unwavering commitment to customer satisfaction enable it to continuously adapt and grow in response to the changing demands of the markets it serves.

Guided by core values such as respect, excellence, collaboration, and integrity, Al-Futtaim Group strives to uplift the aspirations and daily lives of its clientele.

Role Overview

This role with Hertz transcends a conventional customer service position; it merges enhancing customer experience with driving commercial results. Ideal candidates recognize each customer interaction as an opportunity to add value rather than simply completing a transaction. The position demands quick thinking, real-time decision-making, and proactive problem-solving. It is a fast-moving and stimulating environment where success is measured by tangible impact rather than mere effort.

Why Work at Hertz

Hertz offers a robust platform for career growth and achievement. As an established global brand advancing strongly in the UAE market, it fosters a culture of accountability, ownership, and trust, supported by teamwork and high-performance standards. This opportunity enables you to contribute visibly and measurably to business outcomes in a dynamic workplace.

Key Responsibilities

• Convert incoming inquiries into confirmed bookings that are well suited to customer needs.
• Provide expert advice on vehicle options, available upgrades, and protection plans emphasizing genuine benefits.
• Manage the entire customer journey from initial greeting through vehicle return.
• Address and resolve customer issues confidently and attentively on the spot.

Success Factors

• Strong commercial sense with good judgment for upselling opportunities.
• Confidence and composure during live customer interactions.
• Ability to maintain speed, ownership, and consistency, especially under pressure.

About Al-Futtaim Group Real Estate

This division manages a comprehensive multi-billion-dollar real estate portfolio across the MENA region, including residential, commercial, retail, tourism, education, and healthcare properties. Responsible for everything from project conception and development to sales and long-term operations, Al-Futtaim Group Real Estate has been unlocking regional economic potential and shaping urban communities for over four decades. It is the master planner behind major mixed-use projects such as Dubai Festival City and Cairo Festival City.

About Al-Futtaim Malls

Specializing in retail-led super regional mall development and asset management, Al-Futtaim Malls delivers sustainable growth and tenant value enhancement. It directly manages over 9 million sqft of retail space across multiple malls in the MENA region, including Dubai Festival City Mall and Cairo Festival City Mall, among others. Through PLEX Management Services, the company also provides global retail property expertise in leasing, asset management, and brand experience.

About Al-Futtaim Engineering & Technologies

This division supplies end-to-end engineering and system integration services across several countries. Its offerings span HVAC, scaffolding, elevators, security, facilities management, MEP, energy management, IT infrastructure, digital transformation, and more—all complemented by robust project delivery and maintenance support.