Customer Service Representative - Noel Leeming, Wairau Park

About the company

Noel Leeming is a major electronics and appliance retailer in New Zealand, operating stores nationwide. As part of The Warehouse Group, this role connects you to a larger network across three well-known brands, creating opportunities to learn, build relationships, and grow your career.

The stores carry a broad range of products, and the team provides end-to-end support — from guidance and product advice through to delivery and installation — so customers can confidently choose the right solution for their needs.

About the role

This is a customer service position for someone who enjoys solving problems and working through challenges. The role is based onsite in Wairau Park, Auckland, and the working hours are:

• Monday: 9:00am to 5:30pm
• Thursday: 12:30pm to 9:00pm
• Friday: 9:00am to 5:30pm
• Saturday and Sunday: 8:30am to 5:30pm

Key responsibilities

• Support customers at the counter with payment-related queries, including hire purchase arrangements and credit applications.
• Assist with service repair enquiries and sales-related questions.
• Take a proactive approach to resolving customer issues and concerns.
• Handle administrative duties that support the team and customer experience.
• Make customer calls when needed and help ensure expectations are met.

What we’re looking for

We’re seeking someone with strong people skills who can stay composed in busy or stressful situations. Because this role includes customer calls and admin work, you’ll need a warm phone manner, along with clear written and verbal communication.

You should be able to learn computer systems quickly and show genuine enthusiasm for technology. A team-oriented mindset and a commitment to creating a positive customer experience are essential.

Qualifications and experience

• Previous experience in retail, hospitality, or another customer-facing environment.
• Strong communication skills.
• A positive, can-do attitude.
• Ability to lift heavy items, climb ladders, and remain on your feet for long periods.
• Genuine interest in helping customers and supporting the team.
• Experience with point-of-sale systems is an advantage.
• Interest in technology.

Additional information

• Team Card: access to a strong discount card across all Warehouse Group brands.
• Here for Good Leave: one paid day each year to volunteer in your community.
• Birthday Leave: one paid day off each year to celebrate your birthday.
• Counseling support: free, confidential advice and counseling through Benestar.
• Career progression: a stepping stone to internal opportunities across the business.
• And more benefits beyond those listed.