Customer Service Operator

About the company

HealthHero is a digital-led healthcare provider that combines modern digital tools with high-quality clinical expertise to improve overall wellbeing and make healthcare delivery more efficient.

Role overview

They are looking for a Customer Service Operator to join the current team and support patients, GPs, and other healthcare professionals across the UK and Ireland. No prior healthcare background is needed because complete training will be provided.

This is a 24/7 operation, and the available position is for a day shift: Monday, Wednesday, Thursday, Friday, and Saturday from 09:00 to 17:00. Tuesday and Sunday will be days off.

Key responsibilities

• Serve as the initial contact for inbound calls and resolve queries in an efficient manner.
• Handle patient requests such as arranging appointments and sharing information with GPs and other healthcare professionals.
• Carry out administrative duties, including processing prescriptions, referral letters, and other medical paperwork.
• Maintain accurate records and store information in accordance with company procedures.

Candidate profile

• Strong customer service abilities and excellent attention to detail are essential.
• Clear verbal and written communication skills are required.
• Experience in call handling or a contact centre is useful, though not mandatory because full training is included.
• The role suits someone with strong emotional awareness and the ability to understand and support patients empathetically.
• Comfort using Microsoft Office applications is expected.

Benefits and perks

• Continuous training and support will be provided.
• There is scope for career growth within the organisation.
• A company pension scheme is included.
• Life insurance is offered.
• Employees can access HealthHero healthcare services, including a private 24/7 GP service and an Employee Assistance Programme.
• Annual leave totals 28 days, bank holidays included.
• Pizza lunches and complimentary snacks are provided.
• Free parking is available.

Pay

This employer is a Real Living Wage Employer. Hourly pay starts at £13.45, with an additional uplift of £1 to £2 per hour for evening work.

About HealthHero

HealthHero operates in the UK, Ireland, France, and Germany, delivering around 5 million consultations each year and supporting 30 million covered lives. The company’s mission is to simplify healthcare and improve lives. It has been recognised as a Great Place to Work and was also featured as the fastest-growing digital healthcare company of scale in the first Sunday Times 100 Tech list, reflecting its emphasis on innovation, growth, and a supportive workplace culture.

Work schedule

The role follows a fixed day-shift pattern: Monday, Wednesday, Thursday, Friday, and Saturday from 09:00 to 17:00. Tuesday and Sunday are off days.