Contract Operations Manager

Role overview

HealthHero is hiring a Contract Operations Manager to run the full contract journey across its B2B business. This role will manage agreements with corporate customers, insurers, partners and suppliers from the first request all the way through signature, renewal and ongoing administration.

This is a chance to shape the contracting function within a fast-scaling organisation. You will help design the templates, process guides, contract repository and CLM systems that make contracting quicker, more consistent, lower risk and able to scale with growth. You will act as the main coordination point across Sales, Finance, Operations, Governance and Legal, and you will be accountable for the administration and governance of every agreement from intake to renewal. As the position evolves, it may also expand into supplier and vendor management.

What you'll do

• Lead the full contract lifecycle management process and related tools, including choosing, rolling out and improving CLM and contract administration systems, organising the repository, and ensuring version control, approvals, e-signatures, renewal tracking and reporting are reliable, automated and audit-ready.
• Create and maintain a strong set of approved templates, standard clauses and routing guides, turning commercial positions, risk thresholds and escalation rules into clear practical instructions so standard agreements move quickly and exceptions are escalated properly.
• Serve as the operational hub for contracting, helping teams convert agreed commercial terms into workable obligations and SLA expectations while keeping Sales, Finance and Operations informed on progress and next steps.
• Manage contract signing, amendments, renewals and terminations, ensuring records are accurate and there is one trusted source of truth for active agreements.
• Make sure all contracting activity follows the agreed governance and approval structure, while continuously improving commercial workflows, controls and systems.
• Support supplier and vendor administration, and gradually take more ownership of it, including onboarding and due diligence, maintaining supplier terms and records, tracking renewals and obligations, and coordinating day-to-day supplier relationship admin.
• Handle daily contract questions from internal and external stakeholders, resolving standard issues directly and working with Legal or outside counsel on more complex matters.

What we're looking for

• Solid background in contract operations, contract administration or contract management in a B2B setting, with the ability to design and run an effective contracting process.
• Practical experience using CLM or contract administration platforms, including the surrounding processes, templates and repositories; prior system implementation experience would be an advantage.
• Experience with commercial contracts and knowledge of common terms so you can route issues correctly and keep updates moving, including liability, indemnities, SLAs, intellectual property, data protection and termination.
• Strong analytical ability, problem-solving skills and risk awareness, plus excellent attention to detail and the capacity to handle a high volume of work to tight deadlines.
• Excellent communication and stakeholder management skills, with confidence in chasing, prioritising and keeping multiple parties aligned.
• Comfort working autonomously as an individual contributor in a contract operations role.

About HealthHero

HealthHero aims to make healthcare simpler and improve lives by delivering care that feels instant, intelligent and human.

As Europe’s largest digital health provider, the business delivers 4 million consultations each year. Its digital clinic brings together physical and mental healthcare, from GP appointments and mental health support to long-term condition management. Working behind leading insurers, employers and public health systems, HealthHero helps millions of people access care when they need it.

The company is a high-growth, capital-backed organisation with a sophisticated expansion strategy, and its teams combine digital expertise, consulting experience, creativity and clinical leadership.

HealthHero is building more than a digital booking service; it is creating an AI-enabled, always-on healthcare ecosystem designed to learn from every interaction and support a shift from reactive treatment to proactive, sustainable health.

The company values being digital where it makes sense and human where it matters most.

Benefits

• Company pension scheme.
• Access to HealthHero healthcare services, including a private 24/7 GP service and an Employee Assistance Programme.
• 25 days of annual leave, plus 8 bank holidays and an additional day off for your birthday.
• Electric car scheme.
• Cycle to work scheme.

Additional information

The salary is competitive and depends on experience.

This role is office-based in London or Bracknell, with a hybrid pattern requiring a minimum of 2 days per week in the office.

The employer may close the vacancy early if enough applications are received.

Applicants who need employer sponsorship are not able to be supported for this position.

Equality, inclusivity and diversity

HealthHero welcomes applications from candidates of all backgrounds and is committed to building an inclusive workplace. The company encourages applications regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation.

HealthHero is a certified Disability Confident Employer and offers equal opportunities to candidates with disabilities or special needs. Reasonable adjustments can be requested during the application process by contacting Recruitment-team@healthhero.com.