Customer Service Officer

Role Overview

The Customer Service Officer is responsible for efficiently handling and processing inquiries and requests from both internal and external customers, ensuring a high level of customer satisfaction.

Key Responsibilities

• Respond to and manage customer queries and requests via phone communication.
• Coordinate and process orders and inquiries from sales team members over the phone.
• Manage inter-office order processing through email.
• Collaborate with sales personnel and accounts receivable managers prior to order processing.
• Handle sales order taking and invoicing based on predefined price and exception lists and track progress of requests.
• Liaise with the delivery team to guarantee timely order fulfillment for customers.
• Manage customer complaints in accordance with established channels.
• Handle the processing of returned merchandise following company procedures.
• Work closely with the storekeeper to ensure orders are prepared efficiently and adhere to company policies, and monitor the delivery schedule.
• Coordinate and track special orders for items, maintaining detailed records of these orders.
• Generate reports for the Customer Service Manager detailing daily invoice counts and total sales.
• Submit daily activity and achievement reports to supervisors.
• Committed participation in upholding Medicals International's Quality Management System.

Knowledge and Skills

• Preferred bachelor's degree education.
• Between 0 to 2 years of relevant experience outside Medicals International.
• Proficient in Microsoft Office suite including Word, Excel, PowerPoint, and email communication tools.

Personal Attributes

• Excellent communication capabilities.
• Patient, energetic, and pragmatic with a friendly demeanor.