Customer Care Executive

Job Overview

We seek a dedicated Customer Care Executive to manage incoming customer communications with professionalism and efficiency. This role focuses on addressing customer inquiries, resolving complaints, and providing precise information about products and services while adhering closely to company policies and quality standards.

Key Duties and Responsibilities

• Attend to inbound customer calls with a professional manner.
• Resolve questions and grievances from customers timely and effectively.
• Deliver accurate and clear information regarding company products and services.
• Log all customer interactions accurately within the Customer Relationship Management (CRM) system.
• Refer complex problems to the appropriate departments for resolution.
• Work toward maintaining excellent customer satisfaction and aim for issues to be resolved during the initial contact.
• Follow established Standard Operating Procedures (SOPs), comply with quality benchmarks, and adhere to all relevant guidelines.
• Meet and strive to exceed key performance indicators such as Customer Satisfaction (CSAT), Quality scores, Average Handling Time (AHT), and overall productivity.
• Exhibit strong communication skills paired with professionalism and empathy at all times.
• Keep abreast of updates related to product knowledge and procedural modifications.

Compensation

The monthly salary for this position ranges between INR 13,000 and INR 15,000.