Customer Service Officer (Order Management)

Overview

Join a prominent Marine & Shipping company in Singapore as a Customer Service Officer specializing in Order Management. This role involves overseeing the entire Order-to-Delivery (OTD) cycle, collaborating closely with Sales, Supply Chain, Logistics, and customers to achieve flawless order fulfillment and superior customer experience.

Primary Responsibilities

• Manage the full spectrum of the Order-to-Delivery process, from order receipt through to successful delivery.
• Handle the processing of customer orders and actively monitor order statuses to guarantee accurate and timely deliveries.
• Liaise with customers, Sales, Global Supply Chain, and Logistics to resolve any order, delivery, or supply-related concerns.
• Respond promptly to queries about product availability, pricing, lead times, delivery timelines, surcharges, and order status.
• Assist the Sales team by implementing agreed pricing, supply plans, and payment terms for designated accounts.
• Prepare delivery documents to facilitate invoicing and ensure follow-up on pending payments.
• Establish and nurture robust customer relationships through proactive communication and swift issue resolution.
• Adhere strictly to company policies, quality standards, and operational procedures.

Candidate Requirements

• 5 to 7 years of practical experience in Order Management or the Order-to-Delivery process within a B2B context.
• Experience in industries such as Oil & Gas, Marine, Shipping, Logistics, or Freight Forwarding is essential.
• Demonstrated ability to collaborate with customers and cross-functional teams including Sales, Supply Chain, and Logistics across the order lifecycle.
• Excellent communication, stakeholder engagement, and analytical problem-solving capabilities.
• Strong proficiency in Microsoft Excel and other MS Office applications.
• Fluent in English, both spoken and written.
• Diploma or Degree qualification is required.
• Willingness to offer after-hours support as necessitated by the business, including occasional overtime, weekend shifts, and urgent customer request handling.

Additional Information

• Initial three months require full-time onsite presence for training and transition; subsequently, a hybrid model with three days onsite weekly applies.
• The company provides shuttle services from selected pickup locations.
• Immediate joining is preferred; candidates with a notice period up to 30 days are also considered.
• Applications are open exclusively to Singapore Citizens and Permanent Residents (PR). Visa sponsorship or relocation assistance will not be provided.