Customer Service Officer

About Cleanaway

Cleanaway is a large Australian waste management business focused on turning waste into useful resources and renewable energy. The company employs more than 10,000 people and operates nationally, with a stated goal of being known for innovation, sustainability, and strong health, safety and environment performance.

Role Overview

This full-time Customer Service Officer position is based in Darwin, Northern Territory. The role involves handling a busy flow of customer contact across several communication channels and supporting day-to-day service delivery.

Key Duties

• Take a high number of incoming calls and provide customers with prompt, professional support.
• Arrange and manage bookings for hard waste collection.
• Handle customer questions and requests sent through email and the company website, aiming for accurate and timely outcomes.
• Keep customer information current in the CRM system.
• Work closely with other internal teams to ensure services are delivered smoothly.

What We’re Looking For

• Background in customer service, ideally from a call centre setting.
• Clear verbal and written communication skills.
• Confidence using CRM platforms and Microsoft Office tools.
• Strong ability to juggle tasks and stay organised in a busy environment.
• A proactive mindset with a focus on resolving issues and keeping customers satisfied.

Benefits

• Competitive salary package.
• Flexible work arrangements.
• Opportunities for career growth and development.
• Employee benefits including an annual share plan offer, novated leasing, optional flu vaccinations, EAP access, discounts on private health insurance, company discounts, and more.

Recruitment Checks

The hiring process may include reference checks, verification of qualifications, licence checks, and confirmation of right-to-work status.

Equal Opportunity

Applications are encouraged from Aboriginal and Torres Strait Islander peoples, and the employer welcomes candidates of all ages, abilities, gender identities, backgrounds, experiences, and cultures, including veterans.

Support During Recruitment

If adjustments are needed during the hiring process, candidates can contact the employer at inclusion@cleanaway.com.au.

Additional Information

Vacancy number: 524507. Work type: Permanent - Full Time. Location: Darwin NT, Australia. Category: Customer Service.