Customer Service Officer (Bank Teller)

Role Overview

We invite highly customer-focused individuals to become part of our Consumer Banking team as Customer Service Officers. This role involves regular interactions with diverse customers, delivering outstanding service marked by patience and understanding. The position demands effective multitasking abilities and teamwork skills, as you will be directly engaging with branch customers to manage operational transactions, respond to inquiries, maintain data, and prepare reports.

Key Responsibilities

• Perform customer transactions with precision and timeliness, including cheque processing, handling cash deposits, withdrawals, transfers, loan payments, and account opening or closure.
• Daily reconciliation of cash drawers along with counting and packaging of coins and banknotes.
• Possess comprehensive knowledge of the bank’s products and services to efficiently address customer questions and financial needs.
• Consistently deliver top-notch customer service to uphold high satisfaction levels.

Qualifications and Skills

• Possess at least a Diploma or higher educational qualification.
• Prior familiarity with savings accounts, cash deposits, and withdrawals is advantageous but not mandatory.
• Be proficient in Microsoft Office applications.
• Exhibit strong communication and interpersonal abilities complemented by a friendly demeanor.
• Demonstrate self-motivation, accuracy, and the ability to juggle multiple tasks independently, while also thriving as a team member in a dynamic environment.
• Preparedness to work either a 5.5 or 6-day workweek.
• Successful candidates will receive comprehensive training.