Customer Service Officer - 6 Month Contract

Role Overview

Join a national professional services firm with over 250 employees as a Customer Service Officer within the Trustee Operations team. This full-time contract role is focused on supporting Indigenous trust beneficiaries through handling a substantial volume of communications, processing distribution applications accurately, and facilitating access to appropriate assistance and advice.

Primary Responsibilities

• Engage daily with beneficiaries via phone, email, and face-to-face interactions.
• Efficiently and accurately process applications related to trust distributions.
• Respond to inquiries and direct individuals to suitable professional guidance.
• Provide administrative support as necessary.

Required Qualifications and Skills

• Experience in a high-volume contact centre or customer service environment.
• Strong communication skills characterized by clarity, respect, and professionalism.
• Proficient computer skills and comfortable using technology.
• A mature, dependable, and self-motivated work ethic.
• Excellent organizational abilities to manage multiple deadlines effectively.
• A sincere motivation to have a positive impact on others.

Benefits and Work Environment

• Enjoy a supportive, friendly, and engaging team culture.
• Although the position is full-time, reduced hours may be negotiable for suitable candidates.
• Comprehensive training is provided.
• Opportunity for the position to become permanent based on performance.

Additional Information

To express interest in this role, please submit your resume. For more confidential discussions, contact the recruitment representative directly. The recruitment agency focuses on matching candidates to roles aligned with their career goals and workplace culture preferences.