Customer Service Expert

About the role

This role is for a Client Success Specialist with a company that supports B2B organizations through demand generation services. You will work with clients from different industries, helping ensure they receive a smooth, responsive, and high-quality experience. The position is remote within the APAC region and is structured as a contract engagement.

The organization operates globally across more than 60 countries and has been recognized on the Inc. 5000 list multiple times, along with receiving numerous industry awards. The team emphasizes professional growth, collaboration, and a workplace culture where employees feel supported and appreciated.

Hiring process

• Your application will first be reviewed manually against the role criteria.
• If shortlisted, you may be asked to complete a video interview for the hiring manager’s review.
• A test or short assignment may follow to help assess role fit.
• You may then meet the hiring manager and/or interview panel through a live conversation or Zoom.
• The company does not conduct interviews by text message or Telegram, and no offer is made without a live interaction.

Responsibilities

• Develop and nurture strong, long-term relationships with clients.
• Make sure services and solutions are delivered on time and aligned with client goals.
• Share updates on monthly and quarterly initiatives with both internal teams and external stakeholders.
• Spot opportunities for growth within assigned territory and work with sales teams to support expansion targets.
• Handle difficult client requests and resolve escalations when needed.
• Support administrative and operational work such as data entry, internal system updates, and schedule coordination.

Requirements

• Demonstrated experience in managing client relationships, ideally in hospitality, client success, or sales.
• Strong verbal and written communication skills, along with solid interpersonal abilities.
• Comfort working in a fast-paced setting while juggling multiple priorities and maintaining attention to detail.
• Empathy and a clear understanding of client needs.
• A proactive mindset with the ability to identify issues and recommend practical solutions.

Equal opportunity

The employer states that hiring decisions are based on merit, qualifications, and business needs. Applicants are considered without discrimination based on race, color, religion, sex including pregnancy, sexual orientation, gender identity, national origin, age, disability, genetic information, or other protected characteristics. Candidates from all backgrounds are encouraged to apply, as diverse experiences and perspectives are valued.

Additional information

The company is committed to complying with applicable data privacy and security laws and regulations.