Customer Service Executive – Rent A Car Experience
Dubai, United Arab Emirates · Full Time
Be the first to apply
- Experience
- Any
- Salary
- AED 3,000 – AED 5,000 / month
- Openings
- 1
- Posted
- 52 minutes ago
- Work mode
- In office
- Resume
- Required to apply
Where you'll work
Job description
Job Summary
VESLA MOTORS L.L.C is seeking a dedicated Customer Service Executive with proven experience in the Rent A Car sector to join their team in Ras Al Khor, Dubai. This full-time position offers a monthly salary ranging from AED 3,000 to AED 5,000, depending on experience.
Role Overview
The successful applicant will manage vehicle rental operations and deliver outstanding customer service. Responsibilities include assisting with reservations, addressing inquiries across multiple channels, explaining contractual terms, coordinating bookings, handling complaints, maintaining accurate records, liaising with operations, and promoting additional services.
Key Responsibilities
- Support customers in booking, renting, and returning vehicles efficiently.
- Respond to customer queries through phone, email, WhatsApp, and in-person visits.
- Clarify rental agreements, company policies, insurance options, and payment methods.
- Manage vehicle scheduling and availability coordination.
- Address and resolve customer complaints professionally and promptly.
- Keep detailed customer and rental documentation up to date.
- Collaborate with operations to ensure timely vehicle delivery and collection.
- Promote additional rental services and upgrades when suitable.
Qualifications and Skills
- Prior experience within the UAE Rent A Car industry is mandatory.
- Excellent customer service aptitude and strong communication capabilities.
- Proficiency with Microsoft Office and rental management software.
- Fluency in English; Arabic language skills are advantageous.
- Ability to operate efficiently in a dynamic, fast-paced setting and resolve customer issues effectively.
- Holding a valid UAE driving license is beneficial.
Compensation and Benefits
- Competitive monthly salary between AED 3,000 and AED 5,000, commensurate with experience.
- Opportunities for professional growth and career advancement.
- A supportive and professional working environment.
Additional Information
Applicants are encouraged to send their resumes with the job title "Customer Service Executive" in the subject line to the company's HR email addresses.