Customer Service Executive - HSBC Credit Cards in Thane
Mumbai, Maharashtra, India · Full Time
Be the first to apply
- Experience
- 1+ yrs
- Salary
- INR 38,000 – INR 38,000 / month
- Openings
- 1
- Posted
- 1 hour ago
- Work mode
- In office
- Education
- Any graduate
- Eligibility
- Applicants must be graduates with a minimum of one year of inbound BPO customer service experience and strong communication skills. A good credit history without prior defaulted loans is also required.
- Resume
- Required to apply
Where you'll work
Job description
Job Overview
We are seeking a Customer Service Executive to manage inbound queries for HSBC Credit Cards at our location in Wagle Estate, Thane. The role involves assisting customers with account information, resolving issues, and promoting credit card products.
Responsibilities
- Manage inbound customer inquiries related to HSBC Credit Cards.
- Support customers with card services, account details, and problem resolution.
- Encourage customers to take advantage of applicable credit card schemes and offers through cross-selling techniques.
- Provide outstanding customer service while adhering to quality and compliance standards.
Eligibility Criteria
- Completion of graduation is required.
- Minimum of 1 year experience in BPO inbound voice customer service is essential.
- Proficient English communication skills at C1 level.
- Strong customer handling capabilities and sales aptitude.
- Applicants must have a satisfactory CIBIL credit score with no past loan defaults.
Shift Details
- Rotational day shifts.
- Shift timings between 6:30 AM and 8:30 PM (9 hours with 1-hour break).
- Two rotational weekly offs.
Compensation and Benefits
- CTC: ₹45,000 per month.
- Take-home salary: ₹38,000 per month.
- Centralized pick-up and drop facility available from Thane Railway Station.
Additional Information
For more information or to apply, please contact HR Sheetal at 8623012361.
Skills
Work styles they’re looking for
Attention to Detail
Communication Skills
Flexibility