Customer Service Executive - Broadcast Playout Operations

About the Company

Tata Communications is pioneering a new era of connectivity, leveraging Cloud, Mobility, Internet of Things, Collaboration, Security, Media, and Network services to revolutionize communication worldwide.

Job Summary

The Playout Executive is tasked with ensuring flawless broadcast playout operations, managing both live and prerecorded content transmission with a focus on quality and reliability. This includes constant system monitoring, scheduling, automation oversight, and rapid resolution of technical issues, alongside reporting on any on-air disruptions.

Key Responsibilities

• Operate and supervise playout systems to guarantee precise and timely live and recorded content transmission.
• Handle live broadcast streams, adeptly switching between multiple sources, inserting commercials, promos, fillers, and managing live sports feeds.
• Confirm all content complies with formatting, timing, and broadcast schedule requirements.
• Conduct performance monitoring and routine technical inspections to maintain equipment in optimal working condition.
• Identify and resolve technical problems related to playout hardware and software, including video/audio quality issues.
• Collaborate with technical support teams for maintenance, troubleshooting, and upgrading equipment as necessary.
• Oversee and modify automated playout schedules to align with programming protocols.
• Create and update playlists and content logs, managing on-air timing and schedule adherence.
• Audit and enhance automation workflows to boost operational efficiency and broadcast reliability.
• Perform stringent quality assurance checks on transmitted content to uphold broadcast standards.
• Serve as the primary responder to playout emergencies, executing contingency plans to minimize broadcast disruptions.
• Maintain comprehensive records of playout operations, equipment status, incident logs, and generate performance reports for management review.

Qualifications and Experience

• A bachelor's degree in Engineering, Broadcast Technology, Media Production, or related disciplines is required.
• Between 1 to 5 years of experience in broadcast playout operations, demonstrating expertise in handling complex systems and live transmissions.
• Proficient with playout automation software, broadcast equipment, video/audio codecs, signal flow, and compliance with broadcast standards.
• Exhibit strong analytical and troubleshooting skills to address technical challenges promptly and effectively.
• Excellent communication skills for coordination across departments and effective reporting.

Preferred Skills

• Advanced certifications in broadcast technology or pertinent fields.
• Experience with sophisticated playout systems and system integrations.
• Awareness of cutting-edge trends and technologies in the broadcasting sector.

Working Conditions

• This role may necessitate irregular hours, including night shifts, weekends, and holidays.
• Primarily office-based, with required onsite presence for equipment maintenance and urgent responses.