Customer Service Associate - International Voice & Non-Voice Process
Hyderabad, Telangana, India · Full Time
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- Experience
- 1–3 yrs
- Salary
- INR 300,000 – INR 400,000 / year
- Openings
- 1
- Posted
- 3 weeks ago
- Work mode
- In office
- Education
- 10+2
- Eligibility
- Candidates with 1 to 3 years of experience in international voice or non-voice customer support, strong English communication skills, and the ability to work in 24/7 rotational shifts from Hyderabad. Education can be 10+2, diploma, undergraduate, BE/B.Tech, or any graduate stream; graduation is not…
- Resume
- Required to apply
Where you'll work
Job description
Job overview
IntouchCX is hiring Customer Service Associates for its international voice and non-voice support operations in Hyderabad. This role is office-based and involves working in English across international customer interactions.
Role details
- Location: Hyderabad
- Work mode: Work from office
- Process: International voice and non-voice
- Language: English
- Shift pattern: 24/7 rotational shifts
- Working schedule: 5 days a week with 2 rotational weekly offs
- Cab facility: Free two-way cab provided
What the role involves
You will support customers through both voice and written channels, with a focus on resolving queries, understanding needs, and delivering a positive service experience. The role requires handling both inbound and outbound interactions while maintaining accurate customer records and supporting retention goals.
Voice process responsibilities
- Manage inbound and outbound international calls
- Engage with both existing and prospective customers
- Identify customer needs and recommend appropriate solutions
- Address queries related to products and services
- Work toward strong customer satisfaction and retention
- Keep customer records accurate and up to date
Non-voice / chat responsibilities
- Assist customers through written communication
- Handle dual chat conversations simultaneously
- Understand customer requirements and offer suitable support
- Resolve issues related to products and services
- Maintain customer satisfaction through timely responses
- Record customer interactions accurately
Eligibility and experience
Applicants should have 1 to 3 years of relevant experience. Graduation is not mandatory. Eligible education backgrounds include 10+2, a 3-year diploma, undergraduate studies, BE/B.Tech, or any graduate stream. Strong communication skills in English are required, and immediate joiners are preferred.
Compensation and important notes
The salary package offered is up to 3 to 4 LPA. Only candidates with international voice or international non-voice experience will be considered. The employer has clarified that no money is charged for interviews or job offers, and candidates should remain cautious of anyone requesting fees or refundable payments.
Application instructions
Interested candidates are instructed to share their resume by email or via call/WhatsApp for a quick response. Applicants should also mention HR Shaheen on their resume.
How to apply
Email: shaheen.sultana@intouchcx.com
Call or WhatsApp: 9989956178
Note on resume: Mention HR Shaheen