Customer Service Assistant - Wexford and Enniscorthy

About the Role

We are looking for a dedicated Customer Service Assistant to join our team located in Wexford or Enniscorthy. This position involves delivering an exceptional customer experience through a friendly, knowledgeable, and helpful approach. You will support the Shop Manager and the team to ensure seamless daily operations and uphold high standards throughout the day. Responsibilities include managing bets, cash handling, maintaining shop presentation, and occasionally overseeing store operations such as opening and closing the shop.

Key Responsibilities

• Assist Shop Manager and Assistant Manager in daily shop operations.
• Take charge of some operational duties including opening/closing the shop and guiding the team when managers are absent.
• Carry out cash management procedures diligently.
• Process customer bets efficiently through various channels including betting terminals and EPOS systems.
• Promote the company's brand and digital offerings to customers actively.
• Maintain excellent shop presentation and compliance with safety and operational procedures.
• Provide outstanding customer service, remain calm under pressure, and seek continuous improvement.
• Work collaboratively within a team and uphold social responsibility responsibilities.

Qualifications and Skills

• Strong customer service orientation with trustworthiness and integrity.
• Flexible work availability as the business operates seven days a week.
• Ability to adapt quickly to the dynamic retail environment.
• Excellent attention to detail paired with strong numeracy skills.
• Great interpersonal skills, able to work independently and collaboratively.
• Passion for sports and confidence in engaging customers to build relationships.
• Motivated to grow and advance within the company.
• Excellent communication and problem-solving abilities with creative thinking.
• Organized, reliable, and responsible cash handling experience.
• Preferred: Prior retail or industry experience, though not mandatory as comprehensive training is provided.

Additional Information

As a Brand Ambassador for the company, you will help introduce customers to both in-shop and online betting products, fostering engagement with our multi-channel digital journey. BoyleSports is an equal opportunity employer and encourages applications from all suitably qualified individuals.