Customer Service Assistant - Tallaght

Role overview

This retail position is based in the Tallaght area and reports to the Shop Manager. The main focus of the role is to create an excellent experience for customers by being friendly, helpful, and well informed. You will support the Shop Manager and wider team in keeping the store running smoothly, maintaining strong standards throughout the day, handling bets and payouts, and delivering consistently high-quality service. The role also includes opening and closing the shop, and at times you may take charge of shop operations.

Key duties

• Support the Shop Manager and Assistant Manager with the daily operation of the shop.
• Take responsibility for shop operations when the Shop Manager and Assistant Manager are unavailable.
• Open and close the store as required.
• Lead and coordinate the shop team when needed.
• Follow cash-handling procedures accurately.
• Process customer bets correctly and efficiently across different channels, including betting terminals and in-store EPOS transactions.
• Represent the brand positively and introduce customers to digital and multi-channel services.
• Keep a calm, professional approach in a busy, high-pressure environment.
• Maintain high presentation standards across the shop throughout the working day.
• Ensure safety, compliance, and operating procedures are always followed.
• Promote social responsibility in line with shop policies.
• Encourage customers to explore in-store and online products and services.

What they are looking for

• A strong customer service mindset.
• Honesty, trustworthiness, and integrity.
• Flexibility to work across a business that operates seven days a week.
• Adaptability in a retail shop environment.
• Strong attention to detail and solid numeracy skills.
• An energetic, people-focused approach, with the ability to work independently and as part of a team.
• Interest in sport and confidence in building rapport with customers.
• Ambition and motivation to grow within the company.
• A results-driven attitude and commitment to promoting the brand.
• Clear communication skills.
• Creative problem-solving ability.
• Good organisation, reliability, and dependability.
• Experience with cash handling.

Training and experience

Retail or industry experience is welcome but not required, as full training will be provided to build knowledge of sport and betting.

Additional information

This employer is committed to equal opportunities and welcomes applications from all suitably qualified candidates.