Customer Service Agent (Work From Home, Bogota)

About Sezzle

Sezzle is a fintech company focused on giving the next generation more financial flexibility. Its platform goes beyond payments by pairing modern technology with interest-free installment options that make shopping easier to access. The company aims to improve how customers discover, engage with, and buy products while also helping merchants lift conversions and average order values.

This is a remote opportunity for candidates who are located in Bogotá, Colombia only.

About the Role

Sezzle is hiring a Customer Agent who combines strong intellect with emotional intelligence. The team is growing quickly, and this role offers a fast-moving environment along with room to build a long-term career. The ideal person enjoys solving customer problems, communicates with warmth and clarity, and takes pride in helping users succeed.

What You Will Do

• Deliver fast, accurate, empathetic, and customer-focused support to consumers.
• Develop a strong understanding of the product and its details.
• Handle customer issues of varying complexity through email, live chat, and phone.
• Collaborate closely with the customer support team and contribute to a culture of trust.
• Learn how customers use the service and share useful feedback with Product and Development.
• Represent the customer’s voice by identifying product or process improvements and raising them internally.
• Spot recurring issues, communicate trends to leadership, and propose practical solutions that improve the customer experience.

What We Look For

• Strong communication and people skills.
• Fluency in both written and spoken English.
• Experience performing well in a high-volume, fast-paced support setting.
• Clear, polite, and effective customer communication across phone, email, and live chat.
• Ability to manage several tasks at once and use good judgment when taking initiative.
• Comfort with investigating systems or workflows to solve customer issues.
• A strong sense of integrity and pride in the work you deliver.
• Interest in learning new tools and helping customers achieve success.
• At least 3 years of customer support experience.
• Experience handling complex issues, troubleshooting, and resolving problems through email, phone, or live chat, ideally in a software-related environment.
• Fluency in written and spoken English and Spanish; knowledge of a third language is considered a plus.
• A bachelor’s degree or an equivalent mix of education and work experience.
• Prior exposure to Zendesk, LiveAgent, or Jira is an added advantage.

Work Conditions

• This is a work-from-home role.
• Work must be performed from Bogotá, Colombia, and cannot be done from outside the country.
• Training lasts 3 to 4 weeks.
• Full availability is required during the first 2 months, and vacations cannot be approved in this period.
• The shift is fixed and aligned with Central Standard Time.

Compensation and Benefits

• Monthly salary of COP 3,000,000.
• Performance bonus of 15% to 25% of monthly salary.
• Remote work arrangement.
• Additional benefits may be provided after performance review.

About You

• You hold very high standards and continuously push yourself and others to raise the bar.
• You prefer fresh approaches rather than relying only on convention.
• You move quickly and understand that many decisions can be made without lengthy analysis.
• You build trust by listening carefully, speaking honestly, and treating people with respect.
• You can challenge decisions respectfully, stand by your viewpoint, and fully support the final outcome once a decision is made.
• You focus on outcomes, deliver on priorities with quality and speed, and keep improving even after setbacks.

Additional Information

This role is part of a growing team with strong opportunities for advancement. The company values driven, innovative people who take ownership, solve problems, and contribute to meaningful customer experiences.

Employment type: Full-time.