Customer Service Advisor Cadet

Role overview

Albany Toyota is hiring a motivated Service Advisor Cadet for its busy Lower Hutt dealership. This is a full-time, on-site position in Wellington, New Zealand. The role is suited to someone eager to begin a career in the automotive sector and develop confidence in customer-facing service work.

In this position, you will work alongside experienced Service Advisors and act as a key link between customers and the workshop team. The job is centered on delivering a high-quality customer experience, supporting service operations, and learning the fundamentals of automotive service advising.

Key duties

• Welcome customers to the branch, direct them to the right team members, and help start the service visit in a friendly, professional way.
• Listen carefully to customer concerns, complete vehicle walk-arounds, and record repair requests accurately.
• Keep communication flowing between customers and technicians so clients stay updated on repair progress throughout their visit.
• Return vehicles to customers in good condition and explain the completed work in a clear, customer-focused manner.
• Recommend servicing needs where appropriate, prepare accurate time and cost estimates, and manage service bookings.
• Respond promptly to customer questions and enquiries so customers remain informed from start to finish.
• Set a strong example of outstanding service and maintain a consistently customer-first attitude.
• Handle general dealership administration tasks such as vehicle registration and relicensing.

What the employer is seeking

The ideal candidate is enthusiastic about customer service and hospitality, and wants to build a career in the automotive industry. Previous experience in hospitality, retail, or another customer-focused environment is an advantage, though it is not mandatory.

Applicants should bring strong communication and interpersonal skills, a professional customer mindset, the ability to perform well in a busy and high-pressure setting, strong organisation, and close attention to detail. A clean, current restricted or full driver’s licence is required.

Benefits and development

• Competitive pay with bonuses and incentives.
• A supportive workplace with a friendly, professional, team-oriented culture.
• Access to both internal and external training.
• Strong long-term growth potential and career development opportunities within the company.

Additional information

This is a full-time role based in Lower Hutt, Wellington. The closing date for applications is 3 July 2026. The employer may begin reviewing and shortlisting applications as they arrive, and the advertisement may be taken down early if needed.

If you would like more information about the role, contact hr@rb.toyota.co.nz.