Customer Onboarding Executive - Non Voice

Job Overview

We are seeking a Customer Onboarding Executive to manage non-voice support channels including chat and email at our Whitefield, Bengaluru location. This role demands delivering prompt and effective solutions to customer inquiries while maintaining superior service quality, with a focus on onboarding new customers smoothly and improving overall satisfaction.

Key Responsibilities

• Respond to customer questions received through chat and email platforms.
• Deliver accurate and timely resolutions ensuring customer issues are effectively handled.
• Maintain a high level of customer satisfaction throughout all interactions.
• Record and document customer communications adhering to established company processes.
• Route unresolved or complex issues to the relevant departments for further assistance.

Candidate Requirements

• Strong command of written English for clear customer communication.
• Basic proficiency in computer operations and typing.
• A customer-centric approach combined with problem-solving skills.
• Graduation degree or as specified by the company standards.
• Open to both fresh graduates and applicants with prior experience.

Compensation and Benefits

• Competitive salary package approximately ₹400,000 per annum.
• Day shift schedule promoting a work-life balance.
• Located at Whitefield, Bengaluru.
• Opportunities for career advancement.
• A positive and supportive workplace culture.