Customer Experience Specialist - Space Operations at Longbridge Cafe

About Longbridge Cafe

Longbridge Cafe stands as Asia’s leading “Investing + Lifestyle” flagship store, innovating the traditional investment journey by combining specialty coffee, engaging community events, and targeted financial discussions. It integrates investment thinking seamlessly into daily life, catering to today’s modern investor.

Role Overview

The Customer Experience Specialist (Space Operations) serves as the key ambassador and the face of first impressions at the Longbridge Cafe flagship in Singapore. Unlike typical front-desk or retail duties, this role blends elevated hospitality with fintech brand representation. The specialist curates an inviting, vibrant atmosphere while managing daily cafe operations, facilitating community gatherings, and guiding visitors — effectively linking the lifestyle cafe culture with Longbridge’s financial innovation.

Key Responsibilities

• Deliver an exceptional, warm greeting to every guest, setting a high standard of welcome and hospitality.
• Provide comprehensive guidance about the cafe’s premium coffee menu, amenities, event schedule, and financial service offerings.
• Engage visitors proactively to understand their needs and direct them to appropriate resources or in-house Financial Advisors.
• Take charge of daily space management including opening and closing procedures, completing operational checklists, and promptly addressing on-site issues.
• Maintain impeccable visual presentation and uphold premium brand aesthetics, ensuring all areas remain clean, well-organized, and inviting throughout operating hours.
• Manage bookings of space and meeting rooms, guaranteeing smooth coordination of shared facilities and amenities.
• Act as a passionate storyteller of the Longbridge brand, communicating its unique lifestyle-finance fusion ethos and product benefits.
• Plan and execute community-centric events such as product launches and financial literacy workshops to enhance customer engagement and increase footfall.
• Collect customer feedback actively, analyze insights, and assist management in refining the guest experience continually.
• Collaborate closely with Store Managers, Baristas, and Financial Advisors to ensure seamless operations and consistent brand messaging.
• Support training and onboarding of new team members to instill premium service standards and efficient store procedures.
• Contribute creatively in team brainstorming sessions to elevate customer service quality and innovate the retail experience.

Candidate Qualifications

• Minimum 1 year of experience in premium customer service roles within luxury retail, hospitality sectors (such as F&B or hotels), co-working spaces, or front-facing banking positions.
• Experience in managing multi-functional, lifestyle-oriented concepts or high-end cafes is an advantage.
• Ability to remain calm, organized, and adaptive in a fast-moving, multitasking environment.
• Excellent interpersonal and communication skills, combined with a genuinely friendly and service-driven demeanor.
• Strong problem-solving aptitude with situational awareness to address operational challenges and customer concerns professionally and gracefully.
• Comfortable using basic office software, mobile technology, and POS or booking systems.

Education Requirements

Applicants must have at least an associate degree or equivalent qualification; a bachelor’s degree is preferred.

Equal Opportunity Commitment

Longbridge Cafe prioritizes diversity and inclusivity throughout recruitment and employment, fostering a workplace where all individuals feel respected and valued.