Customer Experience Representative

About MYOB

MYOB is a leading provider of business management solutions with a mission to help businesses in Australia and New Zealand start, survive, and thrive. They believe that when businesses operate smoothly, it benefits everyone involved: owners, employees, customers, suppliers, and families. MYOB equips people in business with the tools to focus on what matters most and achieve their goals.

Role Overview

As a Customer Experience Representative, you will enjoy a challenging and proactive role assisting customers. Your primary focus will be delivering timely and effective support for MYOB's Tax products to Accountants and Accounting Practices via phone and email. Training, mentoring, and support will be provided to help you succeed.

Key Responsibilities

• Deliver responsive, high-quality technical and application support to customers across Australia and New Zealand for various products and modules.
• Collaborate closely with internal teams, including Product Specialists, Development Teams, and Support Teams.
• Consistently meet and surpass key performance indicators aligned with your responsibilities.

Candidate Profile

• Preferably possess technical knowledge or experience in SaaS or supporting IT products.
• Skilled in troubleshooting applications and workflow issues.
• Familiarity with accounting software products is advantageous.
• Team-oriented with a cooperative approach when working with colleagues.
• Excellent communication skills, including active listening and empathy to build rapport via voice, chat, or email.
• A proven history of achieving results aligned with organizational goals.

Culture and Benefits

• Work in an environment valuing collaboration and where your contributions genuinely matter.
• Flexible hybrid work model combining in-office celebrations and social events with remote work.
• Financial assistance to set up your home office and access to corporate discounts and vouchers.
• Wellbeing support through a partnership with Sonder.
• Opportunities for personal growth via training programs, conferences, LinkedIn Learning, and study benefits.
• Inclusive leave options such as additional purchased leave, generous parental and community leave, as well as support for diverse needs including domestic violence, transgender, and study leave.
• Participation in communities focused on wellness, inclusion, and environmental responsibility.
• Commitment to diversity, equal opportunity employment, and fostering an inclusive culture.
• Encouragement to apply even if not meeting every listed criterion, with a commitment to respond to all applicants.
• Use of AI tools to assist recruitment processes, with final hiring decisions made by humans.