Customer Experience Specialist

About MYOB

MYOB is a business management platform focused on helping more companies across Australia and New Zealand launch, stay afloat, and grow. The company’s belief is simple: when businesses run well, the benefits flow through owners, employees, customers, suppliers, and families too. MYOB aims to equip people in business with the tools they need to concentrate on what matters most and achieve big outcomes in ways that suit them.

Working at MYOB means contributing to that purpose while building your own capabilities, helping customers succeed, and supporting the future of work. The company sees itself as a people-first business that happens to build software.

The opportunity

In this role, you’ll use your enthusiasm for excellent service to support MYOB customers through flexible technical assistance and customer care. For the first six months, the focus will be on helping customers with technical product migrations, after which there may be opportunities to move into other teams.

You’ll be part of a team delivering support across current and future products using phone, email, and self-service channels. The role also involves guiding customers through the migration journey, resolving migration-related questions, and helping them get maximum value from their MYOB relationship.

Key responsibilities

• Deliver responsive and high-quality support to MYOB customers through phone, email, and self-service resources.
• Assist customers during transitions to MYOB’s next-generation online products.
• Handle migration enquiries with a strong focus on clear communication and customer value.
• Look for ways to improve the service experience and strengthen support for the customer base.

What you’ll bring

The ideal person will have an interest in accounting or the IT field, along with previous experience in customer support or customer service. You should be comfortable using analytical thinking to troubleshoot business application issues and find practical solutions.

Strong people skills are also important, including the ability to build rapport quickly and work well with customers.

Culture and benefits

MYOB promotes a workplace where ideas are valued and collaboration matters. The company offers a flexible hybrid setup, while its centrally located offices also host regular in-person celebrations and social events.

Employees can receive help setting up a home office, access corporate discounts and retailer vouchers, and make use of support through Sonder for wellbeing.

There are learning and development opportunities through internal training, programs, LinkedIn Learning, conferences, and study assistance. The company also provides a range of leave options, including up to four additional weeks of purchased leave, parental leave, domestic violence leave, transgender leave, community leave, and study leave.

Team members can join communities focused on Wellness, Belonging, and the Planet, and contribute to initiatives that matter.

Equal opportunity and application note

MYOB is an equal opportunity employer and welcomes people with different backgrounds, experiences, and perspectives. Candidates are encouraged to apply even if they do not meet every listed requirement.

The company is committed to responding to every applicant. It also notes that AI tools may be used to assist parts of the recruitment process, such as application review and resume analysis, but final decisions are made by people. Applicants seeking more detail about data handling can contact the company directly.

Availability

The chosen candidate must be ready to begin on Monday 10 August.