Customer Engagement and CRM Executive

About the Company

DSP Motor is a family-owned automotive group launching a fresh automotive brand in the UAE, focused on growth and customer satisfaction.

Role Overview

This founding commercial customer experience position involves full ownership of the customer journey from initial contact to transition to sales, ensuring professional and qualified handling of every inquiry. Instead of standard front-desk duties, you will take charge of engaging customers, presenting products, managing CRM and leads, and enhancing the showroom experience. As an early hire in this startup setting, you will shape customer engagement processes and standards, ideally suited for proactive individuals wanting significant responsibility and growth opportunities. Additionally, you will maintain the showroom's premium standards to continuously improve customer service.

Key Responsibilities

• Manage the entire customer journey from the first inquiry through showroom visits to handover to sales consultants.
• Create a memorable and trusted experience for customers, offering expert knowledge on vehicle features, technology, and benefits through presentations and demonstrations.
• Oversee all inbound customer inquiries across multiple channels including phone, WhatsApp, website, social media, and walk-ins.
• Qualify leads before passing them to the sales team and ensure accurate CRM data management and follow-ups to maximize conversions.
• Generate and analyze weekly reports on leads, customer trends, and showroom activities to identify opportunities for improvement.
• Maintain showroom readiness and ensure operational excellence aligned with brand standards.
• Proactively resolve operational issues and streamline visitor flow and overall showroom experience.
• Represent DSP Motor at customer events, exhibitions, and launches to engage attendees and gather leads.
• Assist in developing engaging digital content and participate confidently in product videos.
• Collaborate with sales, marketing, and operations teams to meet showroom objectives and ensure smooth handoffs.
• Advocate for customers by identifying recurring feedback to inform sales, marketing, and operational strategies.

Success Metrics

• Timely, professional responses to all customer inquiries.
• Accurate and updated CRM data maintenance.
• Effective lead qualification before sales handover.
• Improvement in lead conversion rates and customer satisfaction.
• Consistent professional representation of the brand in all showroom and event interactions.
• Actionable customer insights driving business improvements.

Candidate Profile

• Strong interpersonal skills with a natural ability to build trust and relationships.
• Commercially minded with curiosity about business impacts.
• High emotional intelligence and sound business judgment.
• Proficient with CRM tools and meticulous organizational skills.
• Excellent communication and confident presentation skills, comfortable with on-camera appearances.
• Curious and socially aware with a problem-solving attitude and the drive to own responsibilities in a startup setting.

Qualifications

• Proven background in premium customer-facing commercial or engagement roles.
• Experience in CRM systems and lead management; familiarity with Zoho is a plus.
• Fluent English communication, both spoken and written.
• Bachelor’s degree preferred but not mandatory; attitude and relevant experience are prioritized.
• Availability to work showroom hours including weekends.

Preferred Experience

• Exposure to premium automotive or luxury customer-centric industries such as hospitality, airlines, luxury retail, customer success, or premium real estate.

Why Work with Us

• Be part of a founding team in a new, dynamic brand launch rather than a routine role.
• Gain significant ownership, responsibility, and visibility from the start.
• Opportunity to influence the customer engagement approach in the automotive sector.
• Collaborate closely with a dedicated, hands-on small team.
• Competitive pay, incentive programs, and real growth potential as the business expands.