Service Advisor

About the Company

Energy City Ford is a prominent automotive dealership located in Taranaki, New Zealand, representing one of the world's most renowned vehicle brands. Known for its dedication to excellent customer service and strong engagement with the local community, the dealership continually offers a professional and welcoming atmosphere for its customers across the region.

Opportunity Overview

Due to ongoing growth, the dealership is seeking an experienced Service Advisor to become a vital part of the busy service team based in New Plymouth. This key customer-facing role acts as the crucial communication link between customers and the workshop, coordinating vehicle servicing and repairs while ensuring customers receive timely updates throughout their service process.

Benefits

• Attractive and competitive salary package
• Work schedule from Monday to Friday, with weekends off
• Opportunity to join a well-established Ford franchise dealership
• Supportive team working environment with experienced colleagues
• Continuous training and professional development opportunities
• Modern dealership facilities equipped with robust systems and procedures
• Long-term career growth prospects within a respected local company

Key Responsibilities

• Respond to customer enquiries via phone, email, and face-to-face interactions
• Schedule vehicles for servicing and manage service appointments efficiently
• Greet customers and confirm service and repair needs accurately
• Generate estimates, complete job cards, and prepare customer invoices
• Communicate regularly with technicians and workshop staff to monitor job progress
• Keep customers informed and updated throughout the service journey
• Explain completed tasks and charges clearly during vehicle collection
• Assist with service administration and ensure records are precise and up to date
• Consistently deliver outstanding customer experiences at every interaction

Candidate Profile

• Prior experience as a Service Advisor within a dealership is required
• Strong skills in customer service and relationship management
• Excellent communication capabilities and strong organisational skills
• Ability to manage multiple tasks efficiently in a fast-paced environment
• Good computer literacy with acute attention to detail
• Positive, professional attitude coupled with a solid work ethic
• Possession of a current Full New Zealand Driver Licence

Additional Information

This role is perfect for someone whose customer service expertise, organisational skills, and automotive knowledge are highly valued. Joining this respected dealership offers a supportive team and a long-term career pathway. Applications are encouraged now.