Customer Delivery Driver - Norwich Extra

About the Role

This position involves providing home delivery services to customers, predominantly within the Norwich area. The working schedule consists of specific availability windows during which shifts will be assigned, with a minimum guaranteed 16 hours per week, flexible down to 12 hours if preferred. Scheduled hours will be communicated at least three weeks in advance. Flexibility around the listed availability is welcomed.

Working Hours Availability

• Sunday: 7:00 PM to 11:00 PM
• Tuesday: 7:00 PM to 11:00 PM
• Wednesday: 7:00 PM to 11:00 PM
• Friday: 9:00 AM to 7:00 PM
• Saturday: 1:30 PM to 11:00 PM

Role Overview

Serving as a Customer Delivery Driver means not just transporting goods but also representing the company’s commitment to excellent customer service, engaging with customers during deliveries, and ensuring satisfaction. The job is active and varied, involving both driving and customer interaction, with support from a management team when needed.

Key Responsibilities

• Maintain cleanliness and organization of the delivery van and trays.
• Keep the yard area clean and litter-free.
• Participate in washing trays as part of the standard process.
• Load the delivery vehicle appropriately and perform safety and roadworthiness checks.
• Communicate with customers regarding any amendments to their orders, substitutions, or refund issues courteously.
• Handle products carefully ensuring their condition throughout delivery.
• Inform customers that substitutions will not incur additional charges.
• Deliver orders within their designated time slots.
• Notify customers by phone if arriving earlier than scheduled.
• Contact the store if running 30 minutes or more behind schedule.

Candidate Profile

• Ability to build effective working relationships with colleagues for seamless teamwork.
• Friendly and welcoming communication style toward customers and internal teams.
• Adaptability to meet changing customer requests and embrace operational changes.
• Motivated and energetic with a commitment to exceeding service expectations.
• Proactive in sharing ideas to enhance store operations.
• Must hold a full UK/EU/EEA driving license (manual or automatic) with a clean record and fewer than three penalty points, held for at least 12 months.
• Compliance with GB domestic driving regulations is mandatory.

Compensation and Benefits

The hourly wage starts at £14.18 outside the M25 area and goes up to £15.45 within the M25, with additional location-based payments possible. Employees benefit from holiday entitlements starting at 20 days plus personal days and bank holidays, flexible work options from day one, a colleague discount scheme, access to wellness services, life insurance, pension matching up to 7.5%, and uniform provision. Inclusive work culture and colleague networks support diversity and wellbeing.

Additional Information

The employer is committed to a diverse and inclusive work environment and supports flexible working arrangements to accommodate various life needs. Applications are accepted only from individuals above the school-leaving age and 18+ for late evening or early morning roles. Feedback is provided only to candidates who proceed to interviews. The company’s vision emphasizes serving customers and communities responsibly and sustainably.