Job description

About ShipRyd

ShipRyd is among the rapidly expanding logistics and fleet management companies in India, offering last-mile delivery services, commercial vehicle leasing, and tech-driven logistics solutions. We seek motivated and customer-centric individuals to strengthen our support team.

Key Responsibilities

Answer incoming and make outgoing customer calls with professionalism.
Address customer inquiries related to bookings, deliveries, fleet services, and general support efficiently.
Provide clear and accurate information about ShipRyd's services and operational processes.
Collaborate with the operations team to ensure swift problem resolution.
Document customer interactions accurately in the CRM system.
Follow up with customers to guarantee their satisfaction.
Refer complicated issues to the relevant department when necessary.
Uphold high standards of communication and customer service quality.

Candidate Requirements

Female candidates only.
Graduates or undergraduates with relevant experience.
Strong communication abilities in Hindi; basic English skills preferred.
Fundamental computer literacy including MS Office proficiency.
Positive mindset, patience, and effective problem-solving capabilities.
Capacity to thrive in a dynamic, fast-paced work environment.

Compensation and Benefits

Starting monthly salary of ₹15,000.
Performance-based bonus incentives.
Supportive and professional workplace atmosphere.
Opportunities for career development and advancement.
Access to training and skill enhancement programs.
Experience working with a fast-growing logistics firm.

Job Details

Location: Sector 48, Gurugram, Haryana
Work setup: In-office
Type of employment: Full-time

Customer Care Executive