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Customer Care Executive
Gowithev Energy Private Limited
Delhi-NCR, India · À temps plein
Soyez le premier à postuler
- Expérience
- N'importe lequel
- Salaire
- INR 15,000 – INR 15,000 / month
- Ouvertures
- 1
- Publié
- il y a 9 heures
- Mode de travail
- Au bureau
- Éducation
- Graduate or Undergraduate
- Admissibilité
- Female candidates with either graduation or undergraduate experience in relevant fields.
- CV
- Candidature requise
Description de l'emploi
About ShipRyd
ShipRyd is among the rapidly expanding logistics and fleet management companies in India, offering last-mile delivery services, commercial vehicle leasing, and tech-driven logistics solutions. We seek motivated and customer-centric individuals to strengthen our support team.
Key Responsibilities
- Answer incoming and make outgoing customer calls with professionalism.
- Address customer inquiries related to bookings, deliveries, fleet services, and general support efficiently.
- Provide clear and accurate information about ShipRyd's services and operational processes.
- Collaborate with the operations team to ensure swift problem resolution.
- Document customer interactions accurately in the CRM system.
- Follow up with customers to guarantee their satisfaction.
- Refer complicated issues to the relevant department when necessary.
- Uphold high standards of communication and customer service quality.
Candidate Requirements
- Female candidates only.
- Graduates or undergraduates with relevant experience.
- Strong communication abilities in Hindi; basic English skills preferred.
- Fundamental computer literacy including MS Office proficiency.
- Positive mindset, patience, and effective problem-solving capabilities.
- Capacity to thrive in a dynamic, fast-paced work environment.
Compensation and Benefits
- Starting monthly salary of ₹15,000.
- Performance-based bonus incentives.
- Supportive and professional workplace atmosphere.
- Opportunities for career development and advancement.
- Access to training and skill enhancement programs.
- Experience working with a fast-growing logistics firm.
Job Details
- Location: Sector 48, Gurugram, Haryana
- Work setup: In-office
- Type of employment: Full-time