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Customer Care Executive - Domestic Inbound Voice Process at Noida
Noida, Uttar Pradesh, India · Full Time
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- Experience
- Any
- Salary
- INR 225,000 – INR 300,000 / year
- Openings
- 1
- Posted
- 6 days ago
- Work mode
- In office
- Eligibility
- Candidates can apply regardless of graduation status; both entry-level and experienced candidates are welcome.
- Resume
- Required to apply
Where you'll work
Job description
About the Role
We are recruiting Customer Care Executives for a domestic inbound voice support process. These executives will be responsible for managing customer calls, addressing service inquiries, and ensuring adherence to quality and process compliance standards.
Key Responsibilities
- Handle incoming customer calls and offer prompt and effective support.
- Understand and clarify customer issues while providing correct solutions.
- Maintain compliance with defined call quality and procedural guidelines.
- Document call summaries and follow-up actions in internal record systems.
Candidate Eligibility
- No graduate degree required; freshers and experienced individuals are invited to apply.
- Good command over English communication.
- Basic computer skills with eagerness to learn.
Compensation & Benefits
- Fixed monthly salary up to 22,000 INR.
- Performance-based incentives applicable.
- One-time joining bonus, subject to eligibility.
- Employer provided pick-up and drop-off service available at major metro and transit points including Sector 59, Sector 52, Golf Course, Botanical Garden area, and Okhla Bird Sanctuary.
Work Schedule
- 6 working days per week.
- Weekly off days rotate.
Additional Information
Interested candidates may directly contact Ms. Tanya for further details.