Customer Care Executive / Customer Service Representative

Job Overview

Join TeamLease Digital as a Customer Care Executive delivering Tier 2 customer service with the goal of complete issue resolution and full customer satisfaction. This role involves handling inbound communications and adhering strictly to client and company procedures to provide seamless support.

Responsibilities

• Respond to inbound calls, emails, and chats, ensuring accurate logging in the dedicated tools.
• Assist candidates, both fresh applicants and rehires, with recruitment-related support following established protocols.
• Guide customers through self-service portals and conduct necessary security verifications according to GDPR compliance.
• Make outbound calls to customers when required as per company and client guidelines.
• Maintain high call and data quality standards aligned with targets.
• Update knowledge resources such as process documents, knowledge bases, and SharePoint repositories regularly.
• Communicate effectively within the team and adhere to all organizational policies.
• Maintain punctual attendance and minimize customer complaints through excellent service and call management.

Required Skills and Experience

• Proficient use of customer service tools including ticket tracking systems (ServiceNow preferred), ERP systems, Microsoft Office, and web browsers.
• Strong technical aptitude with the capability to learn new tools quickly.
• Excellent verbal and written communication abilities.
• Ability to work flexibly as per business demands and manage work pressure effectively.
• Strong team player with a positive attitude, punctuality, discipline, and a focus on results.
• Attention to detail and high integrity standards.

Working Hours and Shift Details

Work shifts will align with various United States time zones and operate on a rotating schedule including Monday to Friday, Tuesday to Saturday, and Wednesday to Sunday.

Additional Information

This opportunity is open exclusively to candidates with degrees such as BA, BBA, BE, B.Tech, BCom, or BSc, who graduated between 2024 and 2026.

About TeamLease

TeamLease Services Limited is a premier Indian HR company headquartered in Bengaluru. Founded in 2000, it provides staffing, apprenticeship, vocational education, and regulatory tech solutions across India, serving 3,500+ clients in over 60 industries.