Customer Care Executive - Chat and Voice Support

About the Role

Mosaic Wellness is seeking a Customer Support Executive to provide exceptional service primarily through live chat and occasional voice support. This hybrid role emphasizes prompt and professional assistance to ensure customer satisfaction.

Responsibilities

• Respond to customer inquiries mainly via live chat with accuracy and timeliness.
• Handle inbound and outbound calls as required, maintaining professional communication.
• Collaborate with internal teams to resolve issues and escalate when necessary.
• Keep customer records updated in CRM and ticketing systems.
• Consistently meet individual and team goals including response times and customer satisfaction ratings.
• Deliver a smooth and positive customer experience adhering to company standards.

Requirements

• At least 6 to 12 months of experience in customer support or service roles.
• Mandatory prior exposure to live chat support platforms.
• Experience with blended chat and voice support is preferred.
• Strong written and verbal communication skills.
• Effective multitasking and problem-solving capabilities.
• Ability to work efficiently in a dynamic, fast-paced environment.
• Basic familiarity with CRM and support software is beneficial.
• Willingness to work rotational shifts if necessary.

Additional Information

Interested candidates are encouraged to share their resumes by contacting HR Bandana at 9625794307.

Compensation

Monthly salary range is INR 20,000 to INR 35,000.