Customer Care Executive

About the Company

Digitide was built around a clear goal: helping enterprises improve operations and accelerate growth worldwide. For more than two decades, the organization has delivered measurable results through AI-driven digital solutions, efficient business process services, and strong domain expertise.

It began by supporting businesses that wanted better efficiency and stronger customer experiences. By bringing together AI, data-led insights, and business process capabilities, the company has helped clients adapt to the digital era and maintain a competitive edge.

Role Overview

This position is for a Customer Care Executive handling customer interactions through voice calls and email. The role focuses on resolving queries, sharing product and service information, coordinating with internal teams and brands, and ensuring each case is followed through to closure.

Key Responsibilities

• Manage customer interactions over inbound and outbound voice calls and email to resolve queries.
• Understand customer needs clearly by listening carefully and asking the right follow-up questions.
• Explain product and service features, along with the value and benefits offered to the customer.
• Deliver complete solutions and ensure issues are handled end to end.
• Use probing and prompting techniques wherever needed to gather the right information.
• Record all customer-provided details accurately and without delay.
• Track escalations with brands and continue follow-up until the matter is resolved.
• Stay updated on the client’s products, processes, and service offerings.
• Follow all quality standards and standard operating procedures consistently.
• Work closely with teammates, subject matter experts, and team leaders.
• Maintain full adherence to the assigned schedule.
• Escalate calls to the team leader or manager when required.
• Handle difficult or irate customers with a calm and tactful approach.
• Type at a minimum speed of 15 WPM with at least 75% accuracy.
• Be comfortable using computers and have basic familiarity with the internet.
• Work with a process-driven mindset and structured approach to systems.
• Communicate effectively in English and Hindi.
• Use polite telephone manners and maintain a customer-first attitude.
• Show willingness to learn and adapt.

Eligibility

Applicants do not need to be graduates to be considered for this role.

Skills Required

• Customer service
• Voice support
• Email handling
• Query resolution
• Customer communication
• Escalation handling
• Active listening
• Typing proficiency
• Computer literacy
• Process adherence
• English and Hindi communication
• Call handling