Customer Care Consultant - Trade Store - Malaga WA

About the Role

We are looking for a dedicated full-time Customer Care Consultant to become a key member of our energetic Trade Store team based in Malaga, Western Australia. This position is ideal for someone passionate about fostering customer relationships, delivering solutions, and providing outstanding service on a daily basis.

Key Responsibilities

• Provide face-to-face support to customers and respond to their enquiries promptly
• Process customer orders accurately and handle updates as needed
• Collaborate with internal departments to fulfill customers’ requirements efficiently
• Troubleshoot and resolve customer issues with professionalism and promptness
• Keep detailed records of customer interactions and correspondence
• Develop and maintain strong customer relationships through effective communication and exceptional service

Ideal Candidate Profile

• Previous experience in customer service roles or call centers; experience in retail or trade sectors is advantageous
• Excellent verbal and written communication skills delivered with confidence and clarity
• Willingness and ability to adapt to new technologies swiftly
• Strong problem-solving skills combined with a proactive and positive approach

Benefits and Perks

• Permanent employment with incentives and participation in Wesfarmers share plans
• Exclusive employee perks including a discount card valid at Kmart, Bunnings, Target, and Officeworks
• Complimentary subscription to One Pass and discounted offers from over 400 retail partners affiliated with Wesfarmers
• Ongoing training and career development opportunities
• Engaging team activities, celebrations, and rewards
• Access to a comprehensive Employee Assistance Program supporting wellbeing, including counselling, coaching, financial advice, legal help, and nutritional services
• Referral program offering up to $2,000 for successful candidate recommendations
• Option to purchase up to four additional weeks of annual leave
• Generous parental leave policies
• Free onsite parking and additional benefits

Additional Information

Applicants will undergo background screening as part of the recruitment process, including a pre-employment medical exam with drug and alcohol testing. Diversity and inclusion are highly valued; we encourage candidates from Aboriginal and Torres Strait Islander communities, LGBTQI+ individuals, and people with disabilities to apply.

Company Overview

Blackwoods has been Australia's leading provider of industrial and safety supplies for over 140 years. We proudly support a range of customers, from large-scale infrastructure projects to local tradespeople, offering more than 300,000 products from top global brands. With more than 50 branches and six distribution centers nationwide, and as part of the Wesfarmers group, we provide outstanding expertise while offering employees vast opportunities to thrive and contribute to building a better Australia.