Customer Care Agent

Role overview

This opening is being shared on behalf of a partner employer, which will handle applications and all subsequent hiring steps. The partner company is hiring a Customer Care Agent in the United States.

In this role, you will be the initial contact for customers and will provide timely, effective assistance across several communication channels. The job combines customer support, light technical troubleshooting, and administrative coordination to create a smooth service experience. You will work on support cases, help with account setup and ongoing account changes, and partner with internal teams to close issues quickly and accurately. The position is well suited to someone who enjoys solving problems, working in a fast-moving environment, and building technical knowledge while supporting critical business operations.

Key accountabilities

• Respond to customers as the first line of support by phone, email, voicemail, and other available channels while meeting service-level expectations.
• Record, update, route, and work through customer cases involving software applications and hardware equipment.
• Manage assigned cases end to end, including escalations, follow-ups, and coordination with outside vendors when needed.
• Use internal guides, training materials, and product knowledge to diagnose and resolve issues during the first interaction whenever possible.
• Carry out support-related administrative work such as account setup, user creation, workflow routing, scanner setup, system resets, and service handoffs.
• Keep customer service systems up to date and ensure requests are tracked and closed in a timely manner.
• Help create or improve internal support documentation and work with teammates to strengthen service quality and efficiency.

Requirements

• A high school diploma or GED is preferred.
• At least 1 year of experience in customer service, technical support, or a similar role is preferred.
• Comfort using computers and the ability to pick up new software and systems quickly.
• Clear communication and strong people skills with a customer-focused approach.
• Ability to juggle multiple tasks and priorities in a high-volume support setting.
• Prior exposure to CRM tools or case management systems is an advantage.
• Experience in banking or financial services environments is a plus.
• Good problem-solving ability, strong attention to detail, and a consistent commitment to quality service.
• Applicants must be at least 18 years old.
• Candidates must live in an eligible U.S. location, since the role is not available in certain states and territories.

Benefits

• Hourly pay between $15.00 and $16.00, based on experience, skill set, and location.
• Performance-based incentives or commission opportunities.
• Health coverage that includes medical, dental, and vision plans.
• Paid time off, volunteer leave, and company holidays.
• Employer-matched retirement savings plan.
• Employee stock purchase program.
• Short-term and long-term disability insurance.
• Support for family-building needs, including adoption, surrogacy, and fertility assistance.
• Tuition reimbursement and access to professional development opportunities.
• Flexible time-off choices and family-oriented leave programs.
• Additional wellbeing support for physical, emotional, and financial health.

Data handling and hiring process

The application will be reviewed using an AI-assisted matching process designed to evaluate candidates objectively against the main requirements for the role. A shortlist of strongest matches is then shared with the hiring employer, whose internal team manages interviews, assessments, and final decisions.

By applying, you consent to the processing of your personal data for candidate evaluation and for sharing relevant information with the hiring employer under applicable data protection laws, including GDPR where relevant. You may request access, correction, deletion, or objection to the processing of your data at any time.

AI tools may also be used to support parts of the recruitment workflow, including resume review and response analysis, but these tools do not replace human judgment. Final hiring decisions are made by people. Contact the hiring team for more information about data processing if needed.