Customer Care Advocate - Long Term Care

About the Role

Join MetLife's Global Customer Service and Operations (GCSO) team as a Customer Care Advocate for Long Term Care insurance. This role centers on building trust, showing empathy, and embracing ongoing improvement to provide a remarkable customer experience. By handling incoming calls, resolving issues, and simplifying procedures with innovative technology, you'll be key in delivering exceptional service to millions worldwide.

Key Responsibilities

• Deliver outstanding customer service for Long Term Care insurance offerings.
• Handle inbound customer inquiries effectively, documenting interactions accurately.
• Investigate and resolve errors, contract issues, and delays in processing.
• Serve as a communication bridge between customers and operational departments.
• Utilize computer systems proficiently to track issues and gather needed information.
• Follow designated work schedules and consistently meet performance goals.

Qualifications

• Minimum of high school diploma or equivalent.
• At least two years of customer service experience.
• Flexibility to work primarily virtually with necessary office presence as required.
• Availability during 8:00 am to 6:00 pm EST, Monday through Friday, including overtime and varied shifts as business demands.
• Strong computer skills including typing and efficient navigation across multiple screens.
• Capability to multitask while communicating with customers.
• Basic math, analytical, and problem-solving abilities.

Preferred Attributes

• Additional education or professional certifications.
• Experience in insurance, financial services, or related products.
• Background in call center environments.
• Passion for customer service with dedication to follow-through in fast-paced settings.
• Keen ability to learn quickly regarding company products and administrative functions.
• Excellent listening and communication skills that build trust and present a professional image.
• Adaptability to changing business needs and eagerness to embrace new challenges.
• Critical thinking ability for sound decision-making in varied scenarios.

Benefits

• Paid training to ensure your readiness and success.
• Medical, dental, and life insurance coverage.
• Retirement plans including a 401(k) option.
• Paid time off and eligibility for paid overtime.
• Performance-based reward programs to acknowledge your contributions.

Additional Information

This position offers an expected annual salary of 41600 USD and may qualify for short-term incentives and long-term stock-based rewards, subject to plan terms. The role emphasizes making a meaningful impact one customer interaction at a time within a globally transformative insurance company.