- Experience
- Any
- Salary
- USD 41,600 – USD 48,000 / year
- Openings
- 1
- Posted
- 1 hour ago
- Work mode
- In office
- Education
- Any graduate
- Resume
- Required to apply
Where you'll work
Job description
About the Role
As part of MetLife's Global Customer Service and Operations team, this role centers on delivering trustworthy, empathetic, and continually improving customer service. The Claim Examiner will be crucial in processing and adjudicating FEGLI life insurance claims, ensuring swift and accurate decisions while offering compassionate support to customers and beneficiaries nationwide. This position offers the opportunity to positively impact individuals during sensitive life events while working collaboratively in an environment focused on service excellence and operational efficiency.
Key Responsibilities
- Handle life insurance claims from receipt through resolution, including reviewing and indexing incoming mail and documentation.
- Accurately input and update claim information in multiple systems.
- Assess claim readiness and make adjudication decisions within authority limits.
- Perform investigations and communicate effectively with customers and internal teams.
- Manage follow-ups and ensure adherence to policy guidelines, quality standards, and production goals.
- Contribute to training programs, process optimization, and system enhancements, maintaining a focus on precision, timeliness, and customer satisfaction.
Required Skills and Qualifications
- Strong analytical thinking, organization, and decision-making capabilities, with ability to juggle multiple tasks in a dynamic setting.
- Excellent written and oral communication skills, handling sensitive matters with empathy and professionalism.
- Proficient with Microsoft Word, Excel, and accurate data entry.
- Experience in life insurance or claims is preferred; a college degree or relevant work experience is advantageous.
- Commitment to confidentiality, company ethics, and flexibility for occasional overtime including weekends as required.
Preferred Qualifications
- Previous experience in life insurance claims adjudication or financial services.
- Familiarity with reviewing policy provisions, claim documents, and beneficiary details.
- Knowledge of FEGLI products and claims regulatory requirements.
- Efficient in using multiple systems and applications including claims management platforms.
- Ability to work independently, meet quality and production standards, and manage competing priorities effectively.
Compensation and Benefits
The anticipated salary ranges from $41600 to $48000 annually. This role may qualify for additional short-term incentive pay and stock-based long-term rewards subject to plan terms.
MetLife provides comprehensive benefits addressing physical and mental health, financial wellness, and family support. These include robust medical, prescription, vision, dental coverage, company-paid life insurance, legal services, retirement pensions fully funded by MetLife, 401(k) with employer match, voluntary insurance discounts, Employee Assistance Programs, mental health resources, parental leave, paid time off, holidays, volunteer leave, and tuition assistance.
About MetLife
MetLife, ranked among Fortune's most admired and best companies to work for, is a leading global financial services organization specializing in insurance, annuities, benefits, and asset management. Operating in over 40 markets, MetLife is dedicated to helping clients create more confident futures driven by core values of collaboration, integrity, impact, and foresight.
Equal Opportunity and Accessibility
MetLife is an Equal Opportunity Employer committed to fair hiring practices without regard to protected characteristics by law. Reasonable accommodations are available for applicants with disabilities upon request. The workplace maintains a drug-free environment. Additionally, compliance with Massachusetts laws prohibits requiring lie detector tests as employment conditions.