Customer Business Specialist

About Nestlé Canada

Nestlé Canada, recognized for iconic brands such as KitKat®, Gerber®, Nescafe®, and Maggi®, centers its success on its people. With over 3,400 team members, the company fosters a culture of agility, courage, and trust, encouraging innovation and risk-taking to advance business and societal good. They are committed to empowering employees, nurturing engagement, and maintaining a positive work environment.

Position Overview

The Customer Business Specialist plays a crucial role by providing operational, analytical, and project support to the commercial team. This newly created position focuses on improving customer onboarding, maintaining accurate business data, supporting sales efforts, and streamlining processes to help drive the company’s customer business forward.

Key Responsibilities

• Facilitate the setup of new customers, maintain accurate customer records, and process all related documentation such as product listings, pricing, and promotional programs.
• Support National Account Managers with project coordination tasks including managing product samples, assisting with trade asset installation and removal, maintaining standard operating procedures (SOPs), and tracking project milestones.
• Ensure customer and business data is accurate, timely, and comprehensive across multiple systems to support commercial planning and reporting.
• Assist with the preparation of customer presentations, trade shows, and sales initiatives by gathering data, generating insights, preparing materials, and coordinating logistical execution.
• Proactively identify process improvements and efficiency opportunities within the commercial team, offering recommendations and contributing to continuous improvement efforts.

Candidate Profile and Requirements

• At least one year of experience in roles such as sales support, business operations, customer service, project coordination, or analytics.
• Postsecondary diploma or degree in Business Administration, Commerce, Marketing, or related fields.
• Proficiency with Microsoft Excel, PowerPoint, and Word.
• Strong organizational skills with the ability to manage multiple projects and deadlines effectively.
• Excellent written and verbal communication capabilities.
• Self-motivated, able to work independently, and collaborate well across teams.
• Attention to detail with a strong commitment to data accuracy.

Desirable Qualifications

• Experience assisting sales, commercial, or account management teams.
• Skills in data analysis, reporting, or customer data management.
• Background in project coordination or tracking.
• Demonstrated initiative and a mindset focused on continuous improvement and problem solving.
• Curiosity, learning agility, and readiness to take on new challenges.
• Aspirations for future roles in sales, account management, or commercial leadership.
• Experience in large, matrixed, or fast-paced corporate settings.

Benefits and Compensation

• Comprehensive benefits including health and dental coverage commencing on the first day of employment.
• Company pension plan with matching contributions.
• Three weeks of vacation plus five personal paid days.
• Flexible and hybrid work options available.
• Robust training and development programs with opportunities for internal growth.
• Access to educational assistance and tuition reimbursement programs.
• Eligibility for performance bonuses.
• Inclusive gender affirmation benefits providing coverage for necessary care and procedures.
• Coverage for fertility services and surrogacy irrespective of gender or medical conditions.
• Supportive adoption benefits to ease financial burdens.
• Discounts up to 50% on Nespresso products including machines, capsules, and accessories.
• Access to discount company stores featuring Nestlé, Nespresso, and Purina products.

Additional Information

This position is based in North York, Ontario at 25 Sheppard Ave W and follows a hybrid working model. Nestlé Canada is an equal opportunity employer committed to diversity, equity, inclusion, and accessibility, with accommodations available throughout the hiring process. Applicants are encouraged to apply promptly as recruiting will proceed as applications are received.

Compensation

The salary range for this role is between 58100 and 75000 CAD annually, with eligibility for bonus programs. Nestlé emphasizes equitable pay and transparency in compensation practices.