Customer Assistant (Permanent 25 - 30 Hours) - Clonmel

About the role

This position sits within a retailer known for offering a broad mix of products and services, from groceries and household essentials to clothing, appliances, and financial services. The business operates across the UK and Ireland and is looking for people who enjoy helping customers and contributing to a positive store experience.

The company works under an approach centred on simple, helpful service and a respectful workplace culture where colleagues are supported to grow and succeed. If your application is successful, the offer will be conditional on you sharing your bank account details before your agreed start date.

What you will do

• Place the customer at the centre of every decision and action.
• Build familiarity with customers and serve them in a friendly, professional way.
• Help keep products and services available for shoppers at all times.
• Handle stock carefully so product quality is preserved and items reach customers in the best condition.
• Maintain clean, organised shop floor and back-of-house areas.
• Use the training provided to work in line with department routines and processes.
• Follow company policies and all health and safety procedures.
• Support colleagues in other departments when business needs require it, while having a primary area of responsibility.

What you need

• Ability to deliver warm, natural customer service through proactive greeting, acknowledgement, and assistance.
• A strong work ethic focused on customers, the team, and the department.
• Good prioritisation skills to make sure work is done correctly for customers.
• Flexibility and resilience to cope with changing business demands.
• Ability to follow spoken and written instructions accurately.
• Dependability and strong timekeeping.
• A neat, smart appearance at all times.

Benefits

• Competitive pay
• Bonus scheme, subject to scheme rules
• Virtual GP service with free, confidential online consultations and prescription support; available to colleagues and, at reduced cost, family members living at the same address
• 24/7 Employee Assistance Programme with emotional support and wellbeing services under the Wellbeing First approach covering body, mind, and life
• Colleague Clubcard discounts including 10% off in-store and online, 15% off on selected weekends once a month, 20% off twice a year, and 20% off F&F clothing year-round; discounts can be extended to a family member with a second Clubcard
• Life assurance
• Pension plan, subject to scheme rules
• Save As You Earn scheme, subject to scheme rules
• Paid family leave
• Bike to Work scheme
• Long service awards
• Commuter scheme

About the company

The organisation aims to be a preferred place for customers to shop, whether in-store or while on the move. Its purpose is to serve customers, communities, and the planet a little better every day by operating responsibly and sustainably.

In Ireland, the business has been present since 1997 and now operates 170 stores nationwide. It employs more than 13,000 people across the country and supports nearly 45,000 direct and indirect jobs. It also works with over 500 Irish suppliers, most of them small and medium-sized businesses, supporting almost 13,000 farming families. The company is the largest buyer of Irish food and drink globally, purchasing €1.6 billion annually.

Its community work includes support for the Tesco Community Fund, Children’s Health Foundation, FoodCloud, and Stronger Starts. Through these efforts, it has helped more than 21,000 community groups, raised over €7.5 million for medical equipment, and provided almost 15 million meals nationwide to people experiencing food insecurity.

The business values inclusion and wants colleagues to feel comfortable being themselves at work. It welcomes people at different life and career stages and is open to discussing flexible working arrangements. The recruitment process is designed to be inclusive, and candidates may request reasonable adjustments where needed.

Accessibility and support

If you need extra support during recruitment, you can request assistance by email at tescoireland.recruitment@tesco.ie. Accessibility information is also available through the company’s support resources.

Additional information

This role is a permanent position requiring 25 to 30 hours per week in Clonmel, County Tipperary, Ireland.

Colleagues are expected to provide bank account details before the agreed start date if they are offered the role.

The company encourages conversations about flexible working throughout the application process.

Reference tag: #TescoCA