Culture & Onboarding Specialist

About QC Servion

QC Servion acts as the centralized support hub for various functions including human resources, change management, program management, sales & marketing, safety, administration, legal, and accounting within the QC Ecosystem. Our services support companies focusing on growth, innovation, and operational excellence within the data center industry, including entities like DLB Associates, Galtra Solutions, AI2IO, Fluid2Chip, CEQEL Critical Commissioning, and 2AI-DC Integrators.

Role Overview

The Culture & Onboarding Specialist leads the new hire onboarding and learning experience in the Human Resources domain within the ecosystem. This role delivers comprehensive onboarding training covering HR programs, company culture, business systems, and applications to create a cohesive, engaging, and effective first-week experience for new employees.

Key Responsibilities

• Facilitate eight instructor-led onboarding sessions weekly, ensuring a consistent and engaging delivery across cohorts.
• Introduce new hires to organizational culture, core convictions, guiding principles, and essential business and HR systems.
• Develop and maintain onboarding curriculum, guides, presentations, and other learning materials in collaboration with HR and business leaders.
• Deliver specialized training beyond standard onboarding to address specific organizational or departmental needs.
• Create a virtual classroom atmosphere that promotes interaction, knowledge retention, and employee connection.
• Evaluate effectiveness of training programs through feedback, metrics, and continuous enhancement proposals.
• Conduct first-week employee check-ins to reinforce learning, resolve issues, and assess onboarding challenges.
• Partner with onboarding managers and specialists to provide seamless employee onboarding experiences from preboarding through completion of week one.
• Use AI-enabled and digital tools to improve workflow efficiency and learning quality.
• Support enterprise onboarding projects and serve as a trusted resource for leadership.

Qualifications and Skills

• Bachelor’s degree in human resources, business, education, or related discipline, or a recognized HR certification, or two plus years of HR experience along with at least five years total in human resources.
• Advanced expertise in adult learning principles, onboarding best practices, and employee engagement design.
• Proficient in designing and delivering instructor-led and virtual training sessions to varied audiences.
• Experienced in curriculum development, instructional design, and effective training material creation.
• Capability to manage multiple live training sessions maintaining high energy and professionalism.
• Intermediate knowledge of HR policies, employment laws, compliance, payroll, benefits administration, and HR technology.
• Competence in collaborating with diverse teams across HR, IT, Payroll, and business units.
• Strong skills in MS Office and familiarity with virtual learning technologies and emerging AI tools.
• Ability to work independently and communicate effectively with stakeholders at all levels.

Work Conditions and Travel

Frequent stationary work with some office movement required. Occasional travel up to 10%, which can include visits across all US states for client meetings, conferences, or other business purposes.

Benefits

• Medical, dental, and vision insurance plans extending coverage to dependents and partners.
• Flexible spending accounts and various comprehensive medical plan options.
• 401k plan with employer match and brokerage options.
• Paid time off including additional leave toward year-end.
• Company-paid life insurance, short and long-term disability, and AD&D coverage.
• Opportunities for professional development including tuition reimbursement and licensing assistance.
• Paid parental leave after one year of employment.

Diversity & Equal Opportunity

QC Servion is committed to equal employment opportunities for all without discrimination, fostering an inclusive workplace embracing diversity in backgrounds, perspectives, and experiences.

Additional Information

QC Servion does not accept unsolicited resumes from agencies without a signed agreement. The estimated salary range is $78,750 to $95,812 annually for this remote U.S.-based role, subject to variation based on experience and location.