CRM Email Production Specialist

About the Role

We connect leading professionals in Business Services, Technology, Marketing, and Creative sectors with companies across industries, providing flexible and personalized staffing solutions. Currently, we're recruiting for a CRM Email Production Specialist on behalf of our client. This role requires a detail-oriented individual who thrives on executing customer communication campaigns from conception through launch.

Key Responsibilities

• Manage full lifecycle execution of CRM email campaigns, from intake to deployment.
• Assess campaign requests, verify requirements, liaise with stakeholders, and oversee production timelines.
• Create responsive, customer-facing emails using drag-and-drop and modular email builders or similar interfaces.
• Configure campaign parameters including audience targeting, personalization, and dynamic content within email platforms.
• Perform minor HTML/CSS edits and address email production issues such as formatting, links, buttons, colors, and rendering across devices.
• Assist with quality assurance and user acceptance testing procedures including utilizing tools like Litmus for validation.
• Collaborate cross-functionally to obtain assets, resolve bottlenecks, and maintain campaign momentum.
• Document campaign progress, provide status updates, and track production activities.
• Simultaneously manage multiple campaigns ensuring accuracy and timely delivery.

Required Qualifications and Skills

• Practical experience in email production, campaign execution, or CRM marketing operations.
• Hands-on familiarity with one or more email service provider (ESP) or CRM email platforms.
• Proficiency in building emails using visual editors or block-based drag/drop builders.
• Basic HTML and CSS skills to implement minor customizations.
• Experience with email quality assurance processes and troubleshooting production issues.
• Exceptional attention to detail, strong organizational abilities, and effective communication skills.
• Self-motivated with the ability to prioritize tasks and proactively resolve challenges independently.

Preferred but Not Mandatory

• Experience with platforms such as Acoustic, Adobe Journey Optimizer (AJO), Iterable, Braze, BlueHornet, Salesforce Marketing Cloud, or comparable ESPs.
• Knowledge in dynamic content, personalization, audience segmentation, and targeting strategies.
• Familiarity with modular email builders like Knak, BEE/BeFree.
• Usage of email testing tools similar to Litmus.
• Background in managing campaigns within ticket-based production environments.

Education and Experience

• Two to three years or more experience in email production, CRM campaigns, marketing operations, or digital campaign execution.
• Prior involvement in supporting high-volume email campaigns in fast-paced settings is advantageous.

Additional Information

• Must be able to work collaboratively in team environments.
• Strong problem-solving skills with a proactive attitude toward managing production hurdles.
• Commitment to the contract duration is required.
• Must be available during Eastern Standard Time (EST) business hours.
• Only candidates residing in the United States who are U.S. citizens or Permanent Residents are eligible to apply.

Our client is an equal opportunity employer. Third-party recruiter resumes will not be accepted.