Credit Manager - Retail Business Risk - HL & LAP

About YES BANK

YES BANK, headquartered in Mumbai, is India’s sixth-largest private-sector bank. It offers a wide mix of products, services, and technology-led digital solutions for retail, MSME, and corporate customers. Established in 2004, the bank has a nationwide footprint with 1,198 branches, about 180 BCBOs, and more than 1,345 ATMs across 300+ districts.

The bank is focused on improving customer experience through technology, supported by a strong digital and transaction banking backbone that aims for quick, accurate, and efficient resolution of customer queries. More than 90% of transactions are completed through digital channels, while YES Robot and WhatsApp Banking handle around 12 million queries and over 400,000 service requests.

YES BANK’s Basel III Tier II Bonds and Infrastructure Bonds were upgraded by CRISIL, India Ratings in August 2023, and by CARE to A from A-/BBB+ in October 2023, reflecting a stronger balance sheet.

The bank places strong emphasis on responsible banking and sustainability. It became the first bank globally with an ISO 14001:2015 certified Environmental Management System covering 832 facilities, and was also the first Indian bank to be a founding signatory to the UNEP FI Principles for Responsible Banking. Its strategy is aligned with the Paris Climate Agreement and the Sustainable Development Goals.

YES BANK continues to support green and social financing in areas such as renewable energy, electric vehicles, SMEs, rural farmers, and women entrepreneurs. It has implemented an Environment and Social Risk Management System to incorporate environmental and social risk into the credit risk framework. The bank is committed to reaching net-zero greenhouse gas emissions from operations by 2030 and has moved the headquarters to renewable energy.

To encourage sustainable finance, the bank introduced India’s first Green Bond and first Green Fixed Deposit. It has also been rated highest among 34 large scheduled commercial banks for climate preparedness by Climate Risk Horizons and has been included in the FTSE4Good Index.

YES BANK is ranked among the Top 50 India’s Best Workplaces in BFSI 2023 by the Great Place to Work Institute (India), highlighting trust, fair HR practices, camaraderie, and a strong employee experience.

Role Overview

The Credit Manager for Retail Business Risk will be responsible for maintaining a high-quality portfolio for Home Loans and Loan Against Property, reducing delinquency, and ensuring that lending decisions stay aligned with the bank’s risk framework and policy requirements.

Key Responsibilities

The role requires ownership of regional and overall performance goals, along with accountability for delivering against business KPIs. It also involves balancing customer needs with the bank’s risk appetite, controlling credit and operational costs, and improving portfolio quality through timely underwriting and disciplined execution.

Core Responsibilities

• Use delegated credit authority carefully and with full adherence to the bank’s policy framework.
• Set up, monitor, and improve processes related to policy compliance, process control, and timely decisions on applications.
• Review and process loan applications within the defined turnaround time while maintaining speed, accuracy, and strong service standards.
• Improve credit team productivity by reducing rework and increasing first-time-right output across activities.
• Support process enhancement and digital transformation initiatives.
• Manage the portfolio by tracking performance, studying delinquent accounts, and identifying risk trends.
• Use data analysis to profile customers and detect early warning indicators.
• Review cases and convert findings into clear corrective action plans.
• Implement corrective measures and control actions, and follow up on outcomes.
• Track policy deviations and assess how they relate to delinquency trends.
• Coordinate on credit scrutiny, policy updates, regulatory changes, and process adherence requirements.
• Engage with peer banks and financial institutions to understand market behavior and industry practices.
• Identify useful practices from other sectors and adapt them where appropriate.
• Work with external agencies such as CPV, PD, and sourcing channels.
• Conduct training on process changes and provide feedback to improve performance, TAT compliance, and data-entry quality.
• Ensure case underwriting is carried out in line with the bank’s risk policy, appetite, and portfolio quality standards.
• Keep costs under control by rationalizing expenses such as CPV, CPA, valuation, FI waiver, and related charges.
• Work to improve delivery speed while meeting customer requirements and maintaining service quality.
• Follow YES BANK’s personality standards and internal policies.

Additional Information

This position focuses on Home Loans and Loan Against Property within the retail business risk function. The credit manager is expected to contribute to better portfolio outcomes, lower delinquency, efficient operations, and improved customer turnaround.

Terms & Conditions

No stipend, salary amount, work schedule, or other employment terms were specified in the source. Only the role expectations and business context were provided.