Creator Success Manager (Business & Monetisation)

Role overview

This remote position is based in Australia and is being advertised on behalf of a partner organisation that will handle all applications and the rest of the hiring process. The opportunity is suited to someone who enjoys helping creators turn ideas into durable, revenue-producing businesses.

In this role, you will work where customer success, commercial strategy, and monetisation meet. You will support creators from onboarding through launch, growth, and long-term retention, acting as a trusted advisor on offer design, pricing, audience engagement, and revenue improvement. The position involves managing a portfolio of high-value creators, partnering with internal teams, and using data to guide decisions that strengthen client outcomes and business growth.

This is a high-impact role for a person who is comfortable owning outcomes, leading strategic conversations, and supporting entrepreneurs as they scale.

Key accountabilities

• Oversee a group of premium creators and support them across onboarding, launch, monetisation, retention, and wider business growth.
• Advise creators on packaging their offers, setting pricing, growing their audience, improving funnel performance, and increasing revenue.
• Run periodic business reviews and growth-oriented consultations to help clients make measurable progress.
• Keep an eye on customer health indicators, engagement trends, renewal signals, and expansion opportunities throughout your portfolio.
• Build and improve playbooks for onboarding, launch, and retention so customer success processes are repeatable and scalable.
• Spot upsell and expansion opportunities through proactive commercial conversations and account planning.
• Work closely with Product, Marketing, and Customer Success teams to surface customer insights and enhance the overall experience.
• Record progress, maintain success plans, and help creators make effective use of platform features and new product capabilities.
• Act early on risk signals and reduce churn through structured planning and ongoing relationship management.

Requirements

• At least 2 years of experience in customer success, onboarding, account management, or another client-facing role focused on revenue outcomes.
• Demonstrated ability to advise customers on growth, monetisation, revenue strategy, or commercial performance.
• Good working knowledge of the creator economy, digital products, online businesses, or personal brand development.
• Confidence handling renewal, retention, and expansion conversations while preserving strong client relationships.
• Strong communication, coaching, and stakeholder management ability, along with sound emotional intelligence.
• Analytical thinking with the ability to read performance data and turn it into practical recommendations.
• Experience preparing success plans, managing customer portfolios, and driving measurable business results.
• Familiarity with CRM tools such as HubSpot and customer health monitoring approaches.
• Comfort working in fast-moving, high-growth, fully remote environments.
• Bonus value is given to candidates with experience building a personal brand, launching digital products, coaching creators or entrepreneurs, understanding NRR and expansion metrics, or discussing integrations, automations, and backend workflows.

Benefits

• Work remotely from anywhere with full flexibility.
• Opportunity to attend international team meetups and company retreats.
• Access to ongoing professional development, including coaching, training, and conference support.
• Strong autonomy and ownership, with the chance to influence business growth initiatives.
• Technology and equipment support for your home office setup.
• 24 days of paid vacation each year.
• 10 extra celebration leave days for holidays and personal milestones.
• Paid parental leave.
• Collaborative global culture with team members located around the world.
• The chance to help shape innovative technology products built for creators.

Application and hiring notes

This opportunity is part of a partner-led hiring process. Applications are reviewed through an AI-assisted matching system, and the strongest matches are shortlisted before being shared with the hiring company. The partner organisation manages interviews, assessments, and final hiring decisions.

Applicants should also note that personal data may be processed for recruitment and compliance purposes, including sharing relevant information with the employer. AI tools may support parts of the review process, but human judgement remains central to the final decision.