Country Manager - Ghana

About the Company

NCR Atleos, based in Atlanta, focuses on broadening access to financial services. With a workforce of about 20,000 people, the company supports banks and retailers worldwide by improving branch efficiency, strengthening operations, and expanding self-service availability.

Role Overview

The Country Manager for Ghana will steer the commercial direction of NCR Atleos Banking in the country. This leadership role carries responsibility for sales outcomes, customer partnerships, regulatory interaction, and delivery execution. The position also owns local growth planning, financial performance, and alignment with wider sales objectives, while representing the organization across financial institutions, public bodies, and internal teams.

Sales and Business Growth

• Guide the sales and relationship management teams in Ghana to win new business, retain accounts, and strengthen customer satisfaction.
• Create and implement sales plans tailored to the country while staying aligned with regional and global priorities.
• Expand revenue and increase share of wallet across financial institutions and priority accounts.
• Keep the sales funnel detailed, reliable, and up to date for forecasting and reporting purposes.

Financial Ownership and P&L

• Take responsibility for customer commercial P&Ls and ensure profitability remains sustainable while costs stay controlled.
• Prepare annual plans, operating budgets, and target-setting frameworks.
• Track financial results closely and introduce corrective measures when performance drifts off course.

Customer, Government, and Stakeholder Management

• Develop strong working relationships with key financial institutions, including senior executives.
• Lead commercial negotiations and supervise the delivery of agreements.
• Represent NCR Atleos at industry events, customer forums, and regulatory meetings.

Compliance and Regulatory Engagement

• Work with government and regulatory bodies to maintain compliance with local legislation and sector standards.
• Ensure business activities follow company policies and governance requirements.

Team Leadership and Development

• Lead a high-performing local team through recruitment, objective setting, coaching, and performance evaluation.
• Encourage a work culture centered on accountability, innovation, and customer focus.

Market Insight and Strategic Input

• Keep a strong understanding of Ghana’s banking environment, including competitors and market developments.
• Share insights and recommendations with regional leaders to support strategic planning.
• Run regular business reviews with regional and global partners.

Operational Excellence

• Ensure smooth execution of sales operations, customer onboarding, and service delivery.
• Create and analyze dashboards covering financial data, sales activity, and operational KPIs.

Reporting Structure

• Provide direct oversight of financial institution sales and relationship management in Ghana.
• Coordinate across Corporate, Marketing, and Product teams to deliver outcomes.

Qualifications and Experience

• At least 10 years of experience in financial services or banking, with strong exposure to business leadership, sales expansion, and customer management.
• Background in ATM banking or payments is strongly preferred.
• Clear evidence of P&L ownership and delivering steady business growth.
• Bachelor’s degree in Business, Finance, or a related discipline; a Master’s degree would be an advantage.
• Strong strategic and operational judgment.
• Excellent communication and relationship-building skills, including presenting to senior leaders.
• Ability to handle complex, multi-stakeholder sales cycles and work effectively with global teams.
• Proven success in building and leading high-performing teams.

Why NCR Atleos

• World’s largest ATM deployer.
• Largest independent ATM network globally.
• Leader in multi-vendor ATM software.
• Leading provider of assisted self-service terminals.
• Among the top 10 providers of banking software and SaaS.

Benefits and Perks

• Opportunity to work with deep, industry-leading ATM expertise.
• Competitive executive pay and bonus structure.
• Access to free training and development programs.
• Strong career progression prospects.
• Referral reward scheme.
• Confidential wellbeing and counselling support.
• Subsidized gym membership.
• Incentive plans.
• Annual leave.
• Opportunities for professional development and advancement.
• Exposure to diverse teams and perspectives.
• Open, collaborative, and autonomous working culture.
• Business resource groups that support connection and inclusion.
• Company values built around accountability, collaboration, and innovation.

Conditions and Additional Information

Employment offers are subject to successful completion of the screening checks required for the role.

Equal Opportunity Statement

NCR Atleos is committed to equal employment opportunity and bases hiring, training, promotion, and pay on job-related qualifications, ability, and performance. Decisions are made without discrimination based on race, color, creed, religion, national origin, citizenship, sex, sexual orientation, gender identity or expression, pregnancy, marital status, age, disability, genetic information, medical condition, military or veteran status, or any other legally protected characteristic.

Third-Party Agency Notice

Recruitment agencies should only submit candidates if they are on the company’s approved supplier list. Resumes should not be sent to the applicant tracking system, employees, or any company facility. Unsolicited resumes will not create any obligation for agency fees or charges.