Country Head of Operations Excellence

About the Company

DHL Supply Chain is part of DHL and focuses on tailored logistics solutions for businesses. Its services span supply chain management, warehousing, distribution, value-added services, and lead logistics provider support. The company emphasizes attracting strong talent and creating opportunities for learning, growth, and professional development.

Role Overview

The Country Head of Operations Excellence will lead the country and cluster OE agenda, ensuring it aligns with regional and global priorities. The role is responsible for turning strategy into practical execution, strengthening governance and compliance, driving transformation, and building high-performing teams.

Strategy and Operations Excellence Delivery

You will shape deployment plans, define goals, and monitor performance measures tied to the operational excellence agenda. The position also requires ownership of delivery against OE outcomes and broader operational targets.

Governance, Risk, and Compliance

In this role, you will serve as the QHSE Management Representative and ensure adherence to DHL requirements as well as applicable local laws. You will also manage ISO certification requirements, including standards such as ISO 9001 and ISO 45001, while strengthening internal controls and closing process or compliance gaps.

Stakeholder and Customer Management

The position involves working closely with country, cluster, and regional stakeholders to support business and OE objectives. You will help safeguard service quality and contractual commitments while using customer feedback and improvement insights to raise satisfaction levels.

Operational Excellence and Transformation

You will lead standardisation and continuous improvement initiatives, including OMS-related efforts. The job also calls for advancing digitalisation and performance management through data-driven tools and platforms such as LOGICS, MRP, and BRM. Sustainability and ESG programmes aligned with DHL priorities are also part of the remit.

Leadership and People Management

The role includes leading, coaching, and managing OE teams to deliver strong results. You will be expected to strengthen team capability in line with DHL leadership expectations and the FIRST CHOICE mindset, while promoting inclusion, safety, excellence, and integrity across the function.

Requirements

• You should have at least 10 years of experience in operations excellence, continuous improvement, or project management, including 1 to 2 years in a comparable leadership position.
• Experience working in a matrix-style organisation is required.
• A solid grasp of regulatory requirements and compliance systems, including QHSE and ISO standards, is important.
• Training or certification in structured problem-solving methods such as Six Sigma would be an advantage.
• Practical knowledge of warehouse management systems is expected, and experience with automation or robotics deployments is a plus.
• You should have a track record of leading large programmes and complex implementation projects, with the ability to engage teams and collaborate across functions.

Additional Information

The role is based in Tampines, East Region, Singapore, and is a full-time onsite position. No salary, opening count, or start date was specified in the source.

Company Values

The organization highlights people development, inclusion, safety, integrity, and a culture of excellence as core expectations for this role.